Technician III, Operations

Satcom Direct - Ottawa, ON (30 days ago)

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SATCOM DIRECT (SD) offers world-class global communications services, support, and technology to business and general aviation, military, government, emergency response, media, and others who depend on reliable, global communications. SD Avionics, located in Ottawa, designs and manufactures communication products in support of these services.

Our company culture is based on innovation and creativity which allows our team members to thrive in a lively and dynamic atmosphere. We offer our employees a dynamic environment with an excellent benefits package and competitive compensation. SD hires team players with a high level of professionalism who demonstrate a positive attitude and an overall willingness to get the job done. We are looking for people who are passionate about customer satisfaction and who excel in a constantly changing technology environment.


Consistently exemplifies the Satcom Direct (SD) mission, vision and values focused around a philosophy directed toward customer service/satisfaction, job performance and cooperative team interactions. Willingness to support organizational policies that foster “continuous improvement” activities, promote Satcom Direct’s ongoing strategic growth plan and maintain its position as the premiere leader within the Aviation Satellite Communications industry.


The Technician is accountable for manufacturing, repair, customer support or engineering operations including assembly, test, RMA activities, debug and configuration elements; as defined by the Director of Manufacturing.

The Technician will primarily work within a Manufacturing role within the Workshop, providing routine and surge support to RMA activities. Additionally, the technician may work with manufacturing engineer to support introduction preparation of new product to Manufacturing.

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily and should demonstrate the following competencies to consistently perform the essential functions of this position. All employees are expected to adhere to and be knowledgeable of Satcom Direct (SD) operations standards, established safety rules and requirements for adherence to company attendance guidelines. The requirements listed below are representative of the fundamental knowledge, skill, and/or ability required to perform the job successfully.

  • Assembly of electronic and mechanical assemblies, in a clean environment.
  • Work in a high paced manufacturing environment, with the ability to work in a team setting to achieve company deliverables and objectives
  • Identify opportunities for improvement within the manufacturing environment, and drive new solutions to closure through continual improvement board.
  • Communicate effectively at all levels of the organization.
  • Working knowledge of IPC-A-610 and IPC-7711/7721 is an asset.
Solder electronic components including 0402 passive components and fine pitch active components.
Ability to rework BGAs, QFPs and QFNs is an asset.
Modification of printed circuit card assemblies with track cuts and jumper wires.
Mechanical assembly using basic tools such as torque screw drivers, wrenches, or socket drivers.
Review and preparation of technical inputs into documents for manufacturability and serviceability
Ability to operate independently,
Ability to troubleshoot complex equipment to the system and board level. Detailed fault finding, process improvement and design and execution of testing.
Provide training to others.
With Training, ability to retrieve relevant product data from SD’s Enterprise Resource Planning and Product Lifecycle Management (Arena) systems.
Report defective parts to RMA Repair Database
Ability to use various test equipment and tools, including, oscilloscopes, DMM's, Logic analyzers, Thermal Chambers, Jtag debug emulators.

  • Electrical and/or electrical technician College diploma or equivalent.
  • Experience of fault finding and execution in an electronic manufacturing environment.
  • Experience working within a AS9100 quality management systems or equivalent.
  • Working knowledge of cloud based tools including ERP, PLM.
  • Demonstrable skills with Microsoft office-style tools and Linux.
  • Working knowledge of Transport Canada regulatory requirements is a asset.
While performing general office duties for this position, the employee is regularly required to sit, stand and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening and reading, able to lift light objects (<25lbs), and use standard office equipment such as computer, printer, phone and cell phone. In addition there is an occasional need to bend, twist or stoop in order to open/close cabinets, reach for files or other standard office type objects.


SD is committed to hiring the most qualified candidates for approved company positions, without preference to any individual on the basis of race, color, age, religion, gender, sexual orientation, disability, or national origin. Our policy is to engage in recruitment and selection practices that are in compliance with all applicable national or local employment laws. SD and its various international entities follow talent acquisition practices that identify qualified and diverse candidates, promote opportunities for employee development, and provide equal employment opportunity for all applicants and employees. Satcom Direct promotes equity in employment: As an equal opportunity employer, we welcome applications from women, Indigenous peoples, persons with disabilities and members of visible minorities.