Front of House Manager

Lone Star Texas Grill - Toronto, ON (30+ days ago)

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Experience Southern Hospitality, North of the Border at Lone Star. For over 30 years, we’ve been serving authentic Texas tastes, hot off our mesquite-wood fire grill. From legendary fajitas with warm, freshly baked tortillas, to well-aged, hand-cut steaks and fall-off-the bone ribs, we’ve got a dish for every craving! Join us at one of our 21 restaurants located across Ontario.

Reporting to the General Manager, the Front of House Manager is accountable for the overall operations and results in the dining room and bar. This includes Culture, employee skills and development, achieving high levels of service and food/beverage quality, labour cost, execution, cleanliness, adherence to standards, and being 100% guest obsessed. You will be responsible for delivering expected financial results that contribute to overall profits of the business. As other managers will be contributing to the Front of House success, you will also be responsible for contributing to the success of all other areas of the restaurant.

WORKING RELATIONSHIPS:
Role executed in conjunction with the following departments and or external service providers. General Manager, Kitchen Manager, Suppliers, Vendors, Support Center.

Business Acumen – Opportunity Spotting and Problem Solving

Utilize Net Promoter scores and guest feedback to improve the overall execution in the front of house and enhance the guest experience
Identify opportunities in the front of house and kitchen to improve profitability
Achieve and maximize profits through management of line by line controls
Successfully implement new menu rollouts and training
Achieve planned labour targets through proper forecasting and management
Achieve planned COGS targets through system utilization and follow up
Strong understanding of financial P&L

Coaching and Teaching

Provide ongoing development and coaching for your employees around all aspects of the business.
Ensure all training tools are being utilized and testing completed on time.
Perform reviews on all the front of house employees along with aligning and implementing an individual development plan for each employee
Consistent weekly communication around successes and opportunities
Daily 1-on-1’s with your team, focused on strength acknowledgement and opportunity for improvement

Leading, Motivating, and Inspiring while managing Culture

Establish and achieve clear business goals and financial targets with your General Manager, which is then filtered down to your front of house employees
Developing a comprehensive manpower plan to effectively meet execution needs for ongoing operations, new restaurant development, and turnover
Demonstrate guest-led focus by regularly engaging guests and staff
Make tough people and business decisions that will allow us to continue to improve our brand health
Not only identify gaps in execution and standards, but always be looking to improve on the status quo during every shift
Must be able to inspire, teach, motivate, and drive business initiatives with the employees
Must have a passion for executing amazing food and service and look to incorporate fun into every shift

Compliance

Conduct audits on your restaurant
All food safety and HACCP guidelines met and followed daily
Health and Safety boards up to date
Must maintain all brand standards

Lone Star Texas Grill welcomes applications from persons with disabilities and provides accommodations, upon request, at all stages of the recruitment/selection process.

Past experience as a Front of House Manager is preferred * Conduct audit on your restaurant twice a year * All food safety and HACCP guidelines met and followed daily * Health and Safety boards up to date * Must maintain all brand standards