Bilingual (French/English) Account Manager

Global Payments Inc. - Montréal, QC (30+ days ago)

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Manage an existing portfolio of Credit and Interac card processing volume of mid size National Accounts. The responsibility of the Account Manager is to ensure account retention while growing revenue through strategic planning, contract negotiation, consultative selling, cross selling valued added solutions throughout the organization and through the introduction of new fees. In addition, responsibility includes broadening the relationship throughout the organization to include new domestic and cross-border opportunities.

Job Details:
Essential Responsibilities:
Upsell to existing clients with the objective of increasing revenue of portfolio. Analyze portfolio profitability and recommend, negotiate service fee increases. Ensure assigned relationships are managed to achieve maximum level of customer satisfaction to ensure account retention.

Analyze portfolio profitability and recommend, negotiate service fee increases.

Provide a consultative selling approach to clients who are reviewing enhancements and upgrades to their Credit/Debit processing solution. Introducing new technology, partners and hardware where applicable.

Ensure implementation of solution/service rollouts are coordinated and follow through at a high level of standards.

Apply a consistently high level of communication and knowledge to resolve all day-to-day administrative and key operational issues, such as customer problem resolution and implementation schedules.

Provide recommendations and strategic analysis to management, related to acquiring/revenue opportunities. Manage some newly acquired account transition (hand-off) period between the Business Development and Account Management team to ensure clients are smoothly integrated into the appropriate portfolio.

Analyze portfolio at beginning of fiscal year to identify revenue growth by account and implementation strategy.

Required Qualifications:
Post Secondary Education with sales specialization

Sales experience and demonstrated ability in the following areas: qualifying needs analysis, proposals, negotiation of price/contracts and retention strategies.

Ability to deal professionally and comfortably with decision makers at the senior executive level within an organization.

Strong interpersonal skills with experience in interacting with various departments securing a developed network of contacts.

Ability to manage multiple and simultaneous activities by using effective planning, organizational and time management skills.

Developed analytical and financial skills, which allow for managing to maximize revenue/profitability.

Knowledge of communications network and links relating to point of sale systems an asset.

Ability to work in a fast-paced dynamic ever-changing environment.

Preferred Qualifications:
Bilingual in English and French.

Experience in the payment processing industry and/or software industry in a B2B context or related experience is highly valued.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.