Supervisor, Bus Operations

Metrolinx - Toronto, ON (30+ days ago)

Apply Now

Supervisor, Bus Operations - (BUS00EM)
Employee Status: Regular

$ 72,275 - $ 93,860 per annum
(Salary under review)

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

Our Bus Operations South Office is seeking experienced Supervisors for Bus Operations, to ensure that bus service is reliably provided each day, with significant attention to efficiency, safety, and customer experience in alignment with the mandate and commitments of Metrolinx.

Key Responsibilities
Executes supervisory oversight through active performance management of assigned Bus Drivers.
Identifies and document performance issues; collaborates with the Superintendent and/or Manager and the Amalgamated Transit Union (ATU) representatives to take action for resolution.
Reviews and initiates appropriate actions in response to passenger-related service delivery issues.
Maintains accurate and useful data on ridership, route incidents, sales and other pertinent measures.
Leads the implementation of operational/route functions, assigning specific buses to pre-selected runs in accordance with the bus cycling plan and recommending changes due to passenger traffic impacts.
Conducts regular and frequent operational and performance audits.
Researches and recommends operational improvements.
Adjusts service in response to unforeseen circumstances.
Leads the resolution of passenger complaints or disputes within assigned area of responsibility.
Acts as a front-line spokesperson to the public, providing current and relevant information, or escalating concerns, when required.
Coordinates with municipalities for short and long-term route and service changes.
Generates recommendations in response to emerging passenger needs, e.g. new bus stops, shelters.
Initiates improvements to transit services and operational efficiency by facilitating dialogue and information-sharing, as well as, motivating all employees to look for new ways to exceed passenger expectations.
Champions change and advocates for implementation of Metrolinx/GO strategies and business plans.
Completes and submits accurate records for personnel regarding compensation payout.
Assesses service continuously for operational efficiencies.
Collects outstanding revenues and manages reconciliation of driver accounts.
Supervises an assigned group of Bus Drivers on a day-to-day basis, including coaching, mentoring and guiding, in order to motivate excellent performance.
Assesses training or other performance development needs, and make recommendations for provision.
Demonstrates leadership and core competencies at a high level of development and is an exemplary model of living the corporate Values and Code of Ethics.
Location / Shift: All Bus Operations Regions - Various shifts and off-days.


Post-secondary degree or diploma or a combination of training and experience deemed equivalent for this role.
A minimum of 4 years’ experience driving highway coaches and/or city transit buses in an urban centre.
Supervisory or team lead experience in a unionized environment is preferred, including scheduling crews and implementing route adjustments/changes.
Experience maintaining excellent labour relations and managing through disputes, is an asset.
A valid Ontario Class “B” drivers’ license, with a “Z” endorsement and an acceptable (safe) driving record for the past 5 years.
Note: Bus Operations works on a 24/7/365 supervisory model. The successful candidates must be able to work various shifts and off days, including but not limited to nights, weekends & statutory holidays.

Please note that applicants must be legally entitled to work in Canada. Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.

To apply for this position, please submit your resume online, no later than January 8, 2020.

Please be advised, Metrolinx uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition. Please be advised that a Criminal Record Search may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.


Closing Date (Period for Applying) - External: 08-Jan-2020