Investigator, Corporate Security

City of Hamilton - Hamilton, ON (28 days ago)

Apply Now

About the City of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us #BeTheReason the entire country is talking about Hamilton, and achieve our vision of being the best place to raise a child and age successfully.


JOB ID #: 15598

Investigator, Corporate Security
Public Works Department
Energy, Fleet and Facilities
71 Main St W

NUMBER OF VACANCIES: 1 Full-Time Temporary

UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week

SALARY/HOUR: $42.680 - $49.916 per hour
  • Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
STATUS/LENGTH: Temporary - 24 Months

Job Description ID #: 7385


Reporting to the Corporate Security Specialist (Corporate Security Office), Facilities Planning & Business Solutions the Corporate Security Office investigator will lead investigations in partnership with local Police and internal City clients. The position is responsible for both proactive and reactive activities related to the protection of people and physical assets. The Investigator will ensure effective, timely day to day response to security related incidents including the collection, analysis, documentation and management of relevant data.

Proactive duties will include developing methods, procedures, service level standards, and standard operating procedures, analyzing data trends, benchmarking, identifying gaps and developing risk mitigation strategies, plans and tasks including preparing various reports for management review, budgeting and business planning.

The Investigator, will be in a customer service facing role and must possess a high level of professional business acumen and have highly effective relationship building and communication skills. The Investigator will work in collaboration with highly focused project teams for planning and or response management events that will include leaders from Senior Leadership and staff from all City divisions.

Engage and support the data collection, intelligence analysis and provide subject matter expertise recommendations related to Threat Risk Assessments of properties and spaces owned and or occupied by the City of Hamilton as a subject matter expert.

This position will have regular access to sensitive, confidential and personal information related to the City, its daily business and associated risks.


Maintain strong working knowledge of the applicable federal and provincial legislations related to security related investigations including the Criminal Code of Canada, Canadian Charter of Rights and Freedoms, Private Security and Investigative Services Act, Municipal Act and the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA). This position may be required to represent the City in judicial process matters through Superior and Provincial Offences courts.

Maintain and continuously develop strong working knowledge of including industry of best practices, investigative and surveillance strategies and legal responsibilities. Respond to incidents, emergencies and/or requests for assistance. Take appropriate immediate or emergency related actions to ensure the safety and security of people and property in accordance with standard operating procedures.

Support parallel Corporate Security Office staff resources in the delivery of event planning, project management, reporting and delivery verification with operational resources, tools and best practices knowledge.

Provide leadership and guidance related to investigative actions, through factual based evidence collection and assessment to support internal business partners and in some cases 3rd party legal authorities. Act as the lead and/ or support confidential and privileged investigations related to staff, contractors and members of the public related to criminal behaviour and City Bylaw and policy matters (i.e. Harassment, Violence, Hate policies).

Conduct proactive site visits, reviews and other activities to identify trends and service deficiencies and duplications and provide direction and recommendations to action identified gaps, mitigate risk and improve efficiencies.

Provide training and instructional support to Corporate Security Office stakeholders and clients related to safe office environments, incident management response and event management including promoting and communicating safe working practices throughout the organization.

Support the development, enforcement and continued review of Corporate Security Office policies and standard operating procedures related to City wide programs.

Provide subject matter expertise and support for various plans and proposals involving construction and refresh projects, including Crime Prevention through Environmental Design and safe work environment practices. Present complex concepts to stakeholders through reports and proposals demonstrating leadership in effective decision making and budget applications.

Control and manage access to security related records and information in accordance with Policies, Procedures and legislative requirements created and stored by the Corporate Security Office through daily incident reports, confidential information collection and City electronic surveillance programs.

Collect and provide analytical support related to Key Performance Indicator information in the development of budget proposals and the distribution of operational service (human security capital) assignments. Provide regular reports related to performance-based data to management for review and use in internal communications and external facing dashboard media portals.

Engage and participate in the application and continued development of the Corporate Security Office goals and objectives, while applying and adhering to the Divisional and Departmental business plans, and the City of Hamilton Strategic Plan and Priorities.

Liaise with City staff, community stakeholders, organizations and contractors in a productive and professional manner including in various Corporate Security related committees, associations and projects.

Act as a key contact for Investigations and Incident Response and provide strong leadership through timely preparation of incident reports, follow up, providing guidance, advise and support during active incidents and post event analysis.

Work in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Assist the Corporate Security Specialist with responding to and managing Corporate Security Office needs related to an incident response and emergencies. On a rotational basis, take on the role of On Call Corporate Security Office representative threat and risk advisor to determine next steps to mitigate risk during special and professional game events and in relation to serious security incidents.

Performs other duties as assigned, which are directly related to the major responsibilities of the job.


Proven knowledge of Investigative Security Practices & Administration, Canadian Criminal Code, Canadian Charter of Rights and Freedoms and Provincial Offences law application normally acquired by obtaining a post-secondary education in Investigations, Criminology, Business Administration, Municipal Government Administration, Security Management or equivalent combination of related education and experience, or a demonstrated combination of work.
Demonstrated competencies in Investigation and Security Management that includes demonstrated experience and working knowledge of physical security practices, security technology, project management and critical incident response management.
Analytical tools and competency and reporting writing skills is required.
Professional Certifications in related fields would be considered an asset.
Demonstrated knowledge of relevant Procurement By-Laws, Provincial Legislation and industry based standards related to security investigations is preferred.
Experience with operating and capital budgets as well as supervising and overseeing third party vendors and staff is required.
Experience working in a large cross functional government environment including navigating through legislative requirements and general government process is considered an asset.
Self-motivated, results oriented personality that works well in a fast-paced environment with multiple competing deadlines is required.
Excellent written and verbal communication skills. Demonstrated facilitation and presentation skills as a subject matter expert in field of investigative security practice.
Detail oriented personality with keen observation skills with demonstrated ability to problem solve, challenge, and drive innovative approaches to challenges.
Ability to produce professional written reports and business cases in justification of projects and other security initiatives with a budget impact.
Thorough knowledge of Microsoft Office tools including Word, Excel, Power Point, Visio and MS Office Project. Thorough knowledge of social media surveillance and electronic information management.
Ability to work in a security environment that operates 24/7/365.
Possession of a non-probationary Ontario G class driver’s license, or advance level designation.

As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Record & Judicial Matters Check, at their own expense prior to beginning work in this position, with ongoing validation as required.


This position(s) currently requires the incumbent(s) to use their personal vehicle(s) 3 or more times per week for City business. In accordance with the City policy, parking is provided at this time. Should this job requirement change, parking will only be provided in accordance with the City policy in force at that time.


This Competition may include an interview and/assessment as part of the selection process.

Job Descriptions are available on My HR Info - You may access them by logging onto My HR Info – Main Menu – Self Service – Job Opportunities – City Job Descriptions . Job descriptions are available in PDF format and are organized by department and alphabetically by title.

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.