Manager Heritage Resource Management

City of Hamilton - Hamilton, ON (26 days ago)

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About the City of Hamilton

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometres of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us #BeTheReason the entire country is talking about Hamilton, and achieve our vision of being the best place to raise a child and age successfully.


JOB ID #: 15709

Manager Heritage Resource Management
Planning & Economic Development
Tourism & Culture
28 James Street North


UNION/NON-UNION: Non Union Mgmt Professional

HOURS Of WORK: 35.00 per week

SALARY/HOUR: $58.637 - $70.013 per hour
  • Note: See appropriate Collective Agreement or the Non Union Salary Range for details.
STATUS/LENGTH: Permanent Full-Time

Job Description ID #: 1026

The City of Hamilton is committed to the preservation, presentation and sustainability of Hamilton’s irreplaceable cultural heritage of city-owned historic sites, museums, adaptive re-use heritage facilities, collections, monuments, statues and cenotaphs, interpretive materials, and plaques for the benefit of Hamiltonians and Canadians.

Reporting to the Director, Tourism and Culture, the Manager leads a dynamic multi-disciplinary team of staff who works with interdepartmental staff, community groups, other levels of government, business and citizens to create expectational heritage experiences that foster connection between people, provide opportunities to express and develop Hamilton’s evolving culture and contribute to the economic and cultural vitality of Hamilton.

The Manager is a contributing member of the Extended Corporate Management Team, Extended Departmental Management Team and the Tourism and Culture Divisional Management Team (TCDMT). TCDMT is responsible for guiding the activities of the Decision, as a team, ensuring alignment with the direction set by the GM and Council, and building and sustaining a positive organizational culture.

Accountable to the Director, Tourism and Culture and responsible for the management and performance of the Heritage Resource Management Section, including: the preservation, presentation and sustainability of nine (9) museums; the heritage resource management of city-owned heritage resources (42 major structures, over 200 monument, fountains, plaques and cenotaphs, and various artifact, archival and archaeological collections) including long range adaptive re-use planning, maintenance, preservation, capital planning, and contract management; the management of additional heritage presentation projects throughout the City; and the development of city-wide heritage policies.

Responsible for the Section’s integration and alignment of service delivery outcomes to the Divisional, Departmental and Corporate direction and for the development, alignment and delivery of multi-year business plans for the Section, as well as reporting outcomes to the Director in a manner that supports decision-making.

Manage the operations of the City of Hamilton’s museums, historic sites, collections and other heritage services while meeting generally accepted professional practice and predetermined revenue, expenditure and service level targets.

Responsible for the long-term heritage preservation of 6 national historic sites designated by the National Historic Site and Monument Board of Canada and the 42 major structures designated as heritage buildings under Part IV of the Ontario Heritage Act, ensuring compliance with the Parks Canada Standards and Guidelines for the Conservation of Historic Places in Canada.

Contribute to the development of Divisional multi- year business plan by developing and communicating Sectional plan priorities, aligned with Corporate priorities; adjust over time with changes in the environment.

Responsible for the strategic direction and policy planning for the development of innovative delivery of heritage services. Investigate, recommend and implement innovative strategies and alternative service delivery to promote quality services in the most economical manner.

Manage the development, communication and implementation of Section goals, objectives, annual business and strategic plans and long-range plans consistent with Section operational, maintenance and capital requirements, and Division, Department and Corporate strategic plans, recognizing community needs and availability of resources.

Lead the development, implementation and on-going management of City-wide heritage policies and plans, including built heritage inventories, heritage landscape plans, heritage district plans. Liaise with community, stakeholders and staff of various City Departments on the plan development process.

Responsible the development, implementation and marketing of best practice inclusive heritage presentation programs for all residents at city owned and operated sites and position the Heritage Resource Management Section as a lead resource and advisor in the provision of public heritage programs throughout the city, including tours, exhibitions, virtual tours and experiences, events, outreach, school and community programming.

Responsible for embedding robust and inclusive community engagement into the Section’s practice, ensuring that the needs and identities of the diverse communities of Hamilton are reflected in, and fully integrated into, the Section’s operations and that all Hamiltonians feel empowered to participate. Consult and support community groups to promote the development of heritage programming through community development initiatives which identify and mobilize all available community resources.

Responsible for preservation, documentation and conservation of artifact collections owned and managed by the City; consistent with current trends and technology to the highest professional cultural resource management standards.

Responsible the development and implementation of revenue generating programs offsetting subsidized programs tied to core mandates with full cost recovery non-mandated programs.

Responsible for ensuring that Heritage Resource Management Section units meet or exceed the benchmark standards established by the Ministry of Tourism, Culture and Sport museum and historic site operation including: governance, staff development, collections management, conservation, exhibitions, research, interpretation and education, financial management.

Manage the preparation of proposals, plans, specifications and cost estimates for operations and maintenance contracts, and capital projects; negotiates and prepares contracts with outside consultants including architects and landscape architects, mechanical, electrical and structural engineers, specialist conservation consultants.

Manage development and implementation of a twenty-four hour, seven-day week emergency response system for building emergencies, equipment failures, and occupant safety and security alarms for community recreation facilities.

Liaise with City Departments on matters of building and landscape heritage preservation to ensure effective and efficient working relationships in the best interests of the public and the heritage resources.

Lead the development, implementation and management of ongoing preventative maintenance, asset management and quality assurance programs and capital planning and capital project work for all buildings and facilities under the ownership of the City of Hamilton under control of the Tourism and Culture Division.

Review proposals, plans and specifications for all engineering and architectural construction, renovation and restoration projects associated with the Culture Division’s facilities; provides technical consultation on specific facility and capital project issues as required.

Manage service contracts for custodial, HVAC, electrical, mechanical, plumbing, security and landscaping; ensures work complies with specifications, regulations and codes.

Administer and monitor the operating and capital budgets for the Section in accordance with established Corporate and Departmental procedures. Fully accountable for ensuring those operations are within budgeted levels (revenue and expenditures) and reporting as required. Recommend future budget appropriations.

Administer, co-ordinate and direct the ongoing activities within the Section by delegating and assigning work to staff ensuring maximum utilization of human resources and monitoring and evaluating individual staff performance and providing support and guidance for staff development as required.

Provide leadership and mentoring to supervisors and staff by establishing, measuring and maintaining standards of excellence in service quality, customer satisfaction and the implementation of continuous improvement programs.

Represent the Section in Labour Relations issues including Labour/Management meetings, negotiations for collective agreements, grievance settlements. Interview and appoint applicants to supervisory and curatorial staff vacancies.

Manage staff technical advisor to the Hamilton Veterans Committee.

Liaise with other City Departments and external agencies in the promotion of tourism through heritage programs and special events.

Prepare corporate reports, briefing documents and correspondence for Director, City Council and Committees; performs public relation activities and presentations on behalf of the district and division as required.

Contribute to the departmental information process by preparing reports and recommendations on heritage matters, participating in meetings, researching and recommending new initiatives and undertakings.

Represent the Heritage Resource Management Section in communications with media, external and government agencies as required.

Perform other duties as assigned which are directly related to the responsibilities of the position.

Extensive heritage sector experience normally acquired through the completion of a University Degree in History, Museum Studies or related field combined with a related degree or experience in cultural administration/management.

Must have extensive knowledge of the principles, practices and processes in cultural resource management and/or museology including current governance and presentation issues.

Possess’ a demonstrated record of leadership and guidance, heritage sector expertise, customer focus, innovation/creativity, team advocacy, staff delegation and empowerment, and a commitment to ongoing excellence and continuous improvement.

Highly developed interpersonal and communication skills and the ability to interact effectively in a political environment with elected, officials, senior management, staff, community groups and the general public.

Demonstrated experience in leading and managing a multi-disciplinary staff in a results-oriented and unionized environment.

Ability to have big- picture thinking andand be able to articulate a vision to lead and inspire others.

Demonstrated knowledge in benchmarking, developing and monitoring budgets, continuous improvement, and negotiating agreements.

Training and demonstrated skills in project management, strategic and operational planning, facilitation and community development

Strong organizational planning skills with the ability to multitask.

Demonstrated research, analytical and problem-solving skills.

Excellent negotiation and mediation skills.

Ability to proactively implement customer service initiatives.

Must demonstrate computer literacy, administrative, financial planning and budgetary skills.

Thorough knowledge and understanding of statutes, regulations and by-laws affecting the Section and current musicological and cultural management ethical practices.

Ability to work independently, lead a team, and work within a team setting.

Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position.

G Drivers License – travel is required.

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

We invite you to visit the departmental webpage to obtain further information on the culture and business of this department.

The incumbent shall comply with all Health and Safety Policies and Practices for this position and the workplace.

It is the responsibility of the applicants to ensure that their application reaches Human Resources by the closing date or they may not be considered. It is also the responsibility of applicants to supply qualifications, licences and related experience relevant to the qualifications outlined above for this competition as directed. On the basis of the criteria set out above, this posting is open to all applicants

The statements made by me are true, complete and correct to the best of my knowledge. I understand that any falsification of statements, misrepresentations, deliberate omission or concealment of information may be considered just cause for discipline, up to and including termination for internal applicants and disqualification for external applicants.