Web Content Designer

Bank of Canada - Ottawa, ON (30+ days ago)

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Take a central role
The Bank of Canada has a vision to be “a leading central bank—dynamic, engaged and trusted—committed to a better Canada.” No other employer in the country offers you the unique opportunity to work at the very center of Canada’s economy, in a diverse and inclusive organization with significant impact on the economic and financial well-being of all Canadians. You will be challenged, energized and motivated to excel in an environment where we are reinventing central banking, renewing ways of doing business and reinforcing a culture of innovation.

About the position
We’re looking for someone with strong interpersonal skills who enjoys working in a delivery-focused, agile environment. We need help making web content that is simpler, clearer and faster.

This position requires experience in writing high-quality, user-focused content. If you are pursuing a career in content strategy or communications, this position may just be perfect for you.

Your future responsibilities
Under the direction of the Bank’s web content strategist, you’ll be collaborating with specialists from a variety of disciplines—including developers, researchers, designers and policy specialists—to make sure our digital products and services are useful and usable. This means making complex language and processes simpler for people to understand.

Your education and experience

university degree in a relevant discipline (such as information systems and design, library studies, information management, digital media design or communications) with two to five years of relevant experience


an equivalent combination of education and experience may be considered

Your knowledge and skills

designing information and taxonomies that make digital products easier to use and help people find what they need
working in a content role that requires writing and structuring language to respond to audience needs
making complicated technical concepts easy to understand, and iteratively improving a digital service based on feedback
leading by influence, forming and maintaining collaborative relationships; pushing teams to improve the quality of their content
adapting and applying analysis techniques to new contexts, especially when acting as the sole representative for content design on a project
using spreadsheets to create and maintain project and information reports; applying proven project management experience using agile methodologies
seeking continuous feedback on information designs and processes, ensuring they meet user needs
prioritizing requests from multiple teams, particularly senior management

In addition:
you must provide a portfolio of your work, including samples specific to the design of digital services content, if possible
you must be at ease with the rapidly changing deadlines, workloads and goals of our agile environment


experience in successfully improving the culture and process for developing content at a large organization
a passion for web writing and continuous improvement of day-to-day processes
knowledge of Canada’s financial industry and the Bank of Canada’s business functions
experience using digital analytics APIs
demonstrated knowledge of content-management and web-publishing tools (such as Google Analytics, CMS and social media)

For this role, the following competencies are the most relevant:

Enhancing collaboration across teams
contributing your expertise across the Bank
implementing creative solutions that challenge the status quo
delivering at a rapid pace and building capability across teams

Why work with us?

We work in small, agile teams of developers, designers and content specialists. We build minimum viable product, then iterate—always asking how we can make things better for users.
We’re a collaborative and creative team that values experimentation and learning.
We have a state-of-the-art work environment that boasts a fitness centre with loads of programs.
We are a high-performing team that is genuinely committed to making the Bank’s websites leading-edge.
You’ll have a chance to expand your portfolio and do the best work of your career.

Language requirement
English and French essential (bilingual) with a minimum starting level of functional (level 4) in second official language. Training may be provided to help reach the required level of fully functional (level 5) in second official language.

What you can expect from us
This is a great opportunity to join a leading organization and be part of a high-performing team. We offer a competitive compensation and benefits package designed to meet your needs at every stage of your life and career.

Salaries are based on qualifications and experience and typically range from $70,300 to $82,600 (job grade 15)
Depending on performance, you may be eligible for performance pay for successfully meeting (5 to 7% of your base salary) or for exceeding expectations (10% of your base salary). Exceptional performers who far exceed expectations may be eligible for higher performance pay.
Flexible and comprehensive benefits so you can choose the level of health and dental coverage that meets your needs
Extra vacation days (up to five each year) that you can purchase to add to your vacation entitlement
Option to join the indexed, defined-benefit pension plan after 24 consecutive months of service

For more information on key benefits, please visit www.bankofcanada.ca/careers/working-here.

Additional information

Priority will be given to Canadian citizens and permanent residents
Security level required: Reliability
There will be no relocation assistance provided

We encourage applications from women, Indigenous peoples, veterans, persons with disabilities, members of visible minorities and persons of all races, ethnic origins, religions, abilities, sexual orientations, and gender identities and expressions.

We wish to thank all applicants for their interest and effort in applying for this position; however, only candidates selected for interviews will be contacted.