This position reports to the Lockheed Martin Americas Senior Manager and is accountable/responsible for operational and engineering activities as they relate to IT infrastructure, including performance, costs, and schedules.
Responsible for multiple infrastructure domains, including data-centre operations, hosting (server/storage administration), and telecommunications. Position is responsible for coordinating technical staffing—confirming available budget, communicating with IT managers, and validating resources match project requirements.
This role also involves interfacing with the other infrastructure leads across the corporation to represent Canada’s interest, coordinate programs of work and initiatives, and communicate on infrastructure matters and policy across the team.
Other duties, as required from time to time, by the Employer.
Lockheed Martin Canada is the Canadian-based arm of Lockheed Martin Corporation, a global security and aerospace company employing 98,000 people worldwide, including nearly 1,000 Canadians. By applying innovative approaches of our highly skilled and experienced Canadian workforce, we have been Canada’s trusted defence and aerospace partner for over 75 years. We operate major facilities in Ottawa, Montreal, Halifax, Calgary and Victoria and work on a wide range of major programs from advanced naval technology products and unmanned systems software to providing delivery and in-service support of the latest military aircraft to commercial engine repair and overhaul capabilities.
Clearance required for role
Required skills, qualifications and experience
Bilingual candidate would be preferred (French and English).
Minimum of five years' experience in leading large scale infrastructure operations and engineering and end-user-facing service environments, including life-cycle management of infrastructure.
Minimum of three years of progressive experience managing and developing a team of network analysts.
Demonstrated experience in the development, monitoring, and reporting on annual operational budgets.
Demonstrated knowledge of industry trends to infuse technological innovations to enhance the company’s solutions and service delivery and optimize cost.
Business management skills in developing and assessing business cases for IT investments.
Demonstrated negotiation and facilitation skills in working with internal customers and third parties.
Demonstrated experience in developing, maintaining, and reporting on operational policies and procedures.
Ability to embrace and demonstrate LM Full Spectrum Leadership principles illustrated through related work experience.
Proven strong communication (written and verbal) and presentation skills.
Able to communicate at all levels and take ownership of incidents through the escalation path.
Must be available after normal working hours, as required, to support upgrades on business critical systems.
Desired skills, qualifications and experience
Minimum five years’ experience in managing infrastructure and end-user-facing operations and services. Demonstrated knowledge of Information Technology Infrastructure Library (ITIL) and/or IT Service Management (ITSM) [incident, problem (including root cause analysis)], change, service requests, capacity planning, configuration management, etc.
Diverse technical skills in multiple disciplines (operations, hosting, telecommunications, end-user services and project engineering).
Working knowledge of agile work discipline.
Experience in developing and communicating technical strategies/plans.
Strong relationship building skills with desire to work in a collaborative environment with all levels of the organization.
Ability to adjust as required.
Demonstrated knowledge of Smart Enterprise Processes (SEP).
Proven background in project management process—including effective communication, scheduling and resource management—and a passion for continual process improvement.
Equal Opportunity Statement
Lockheed Martin Canada is an equal opportunity employer that values diversity in the workplace. We are committed to excellence in serving all customers, including people with disabilities, and we encourage feedback on the provision of these services.
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