General Manager, Food Services - Healthcare/LTC

Compass Group - Pass Lake, ON (30+ days ago)

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Company Description

Compass Group Canada is the leading food service and support services company in Canada with over 25,000 associates and $1.45 billion in revenues. Our vision for growth and success is a powerful one, to combine fresh ideas with the industry’s greatest talent — Great People, Great Service, Great Results!

Why work with Morrison? We are a member of Compass Group Canada, the leading foodservice and support services company. Nutrition is critical in healthcare and healing. That’s why we’re focused on delivering quality food services to patients, visitors, and hospitals employees. In addition to our culinary programs, we provide laundry, housekeeping, and facilities management.

Job Description

Imagine belonging to a team that delights in the power of healing and bringing out the best in others. Working in the healthcare food industry is amazing, because you can have a positive impact every day—on medical professionals, patients and visitors. This is so much more than a job. This is an opportunity to change lives—one day at a time.

We are currently seeking a General Manager, Food Services for our Healthcare support services and some food service operations within Thunder Bay. The successful candidate will oversee multiple units;1 complex care site, 2 Senior Living sites and focus on Quality Assurance, Client Relations, overall Strategic Planning and Sales Growth.

Now, if you were to come on board as a General Manager, Food Services, we’d ask you to do the following for us:

Responsible for excellent client relationships and high levels of customer satisfaction that promote and support account retention
Responsible for delivering and cultivating exceptional quality and innovative solutions for our clients
Provide leadership, mentoring and guidance to unit operations to ensure operations are in compliance with client directive, and company standards while developing future standards
Work with managers in establishing priorities and quality assurance best practices, through the establishment of standards, training, operational procedures and audits tools
Conduct regular visits to client locations to observe and review operations
Evaluate, create and/or manage company training and development programs for cost effectiveness and learning value, ensuring programs are current and modifying as necessary
Conduct training needs analysis, recommending and initiating improvements to existing training program
Support on-site management personnel in the implementation of programs and support training to staff, supervisors and management
Support new business activities in sales including financial analysis, operational reviews, presentations, preparation of formal reports and proposals
Drive the implementation of company technical programs, tools and systems and champion innovation and best practices
Become a market specialist and integral in talent acquisition, oversee technical orientation, professional development, industry networking and promote professionalism and ethical best practices
Provide account-based management support during critical and extraordinary situations and work collaboratively with other technical and program leaders to achieve greater impact of corporate resource teams


Think you have what it takes to be our General Manager, Food Services? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

5+ years of management and multi-unit experience in Food Services
Previous experience in Healthcare and/or Long-Term Care Food Service Management required
CSNM certification required
Post-secondary education in Food and Nutrition
Proven track record of positive client relationship building
Forward thinker who stays abreast of industry trends, enabling anticipation and delivery of the future needs of your clients
Passionate and results oriented with a demonstrated record of success and excellent work ethic
Strong business acumen, creative entrepreneurial mindset and proven financial performance
Excellent interpersonal and verbal and written communication skills
Ability to manage multiple concurrent projects and teams
Previous experience in growth and development of management team and front line associates
Extensive knowledge of individual learning needs, instructional techniques and integrated methods of evaluation
Solid financial analysis experience with a track record of delivering on bottom-line improvement
Superior organizational skills
Proficiency with MS Office (Word, Excel and PowerPoint) as well as mobile office tools
Valid driver’s license and the ability to travel over-night as required (Minimal)
Demonstrated success managing a unionized workforce and strong labour relations experience is an asset

Additional Information

Thank you for your interest in a career with Compass Group!

Only those selected for an interview will be contacted.

We will consider your resume for additional opportunities.

Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation. Health, Safety, Environment and Quality (HSEQ) is also an operational priority. Safeguarding the health and safety of our people and customers is essential to the success of our business.

Learn more about us at!