Requisition ID: 15308
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Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
The City of Vancouver is seeking a strategic, community minded leader to fill the position of Senior Manager at the Evelyne Saller Centre. The Senior Manager plays a significant role in the operational leadership and strategic direction of critical social, recreational, cultural and essential support services for low income community members in the Downtown Eastside. The City is seeking a candidate who is skilled in people leadership, community engagement, program development, and change management, and who will lead the Centre in continuing to respond to the changing needs of the Downtown Eastside, including the exciting opportunity to lead the opening of the new Evelyne Saller Centre in 2021.
The Senior Manager is responsible for establishing the mission, vision, strategic goals and objectives of the Centre, within the mission and strategic plan of Arts, Culture, and Community Services and the City of Vancouver. As a social services centre in the Downtown Eastside the Evelyne Saller Centre supports the City of Vancouver’s mission to create a great city of communities.
The Senior Manager is responsible for implementing the strategic plan and managing all aspects of the Centre, a community resource providing social, cultural, education, nutrition, health and recreational programs and services primarily to disadvantaged and marginalized populations of the Downtown Eastside. The Senior Manager integrates value based leadership and decision making into the operation of the Centre overseeing the Centre’s critical health, nutrition, and social programs and services.
Key Contacts and Reporting Relationships
Reports to the Managing Director, Non Market Housing & Social Operations in Arts, Culture, and Community Services and is a part of the senior team of Directors and Managers in the Non Market Housing and Social Operations department.
Works collaboratively with other COV Community Centres and Non Market Housing Operations in the development and sharing of best practices as well as innovative projects to address intractable problems such as poverty, limited employment opportunities, and mental health and addiction issues.
Community & Stakeholder Relationships:
Builds positive partnerships within the Downtown Eastside community with a broad range of stakeholders including the Friends of the Evelyne Saller Centre Society Board and other social service providers and agencies, community groups, health authorities, local businesses and business associations to ensure the needs of the community and the interests of the patrons of the Centre continue to be met.
Manages the food services contract with external provider (Aramark) ensuring it meets city and contract requirements and is safely and effectively integrated within the Centre’s operations.
Is the primary contact for and ensures positive, collaborative relationships with BC Housing and other Provincial Ministries and Funders of ESC.
Models personal excellence and supporting staff to incorporate value based decision making, adaptability, and innovation and initiative into their work.
Works collaboratively with staff, association board, community and patrons to anticipate issues and facilitate resolution.
Establishes and maintaining policies, procedures and practices to guide work at the Centre.
Strategically plans, manages, and evaluates to meet goals and objectives and ensure accountability.
Leads staff through organizational change in response to City and ACCS priorities and shifting needs in the Downtown Eastside community.
Ensures the occupational health and safety of staff in the Centre, by working with the Centre’s OH&S committee to establish a safe and healthy environment for staff, volunteers, patrons, and community members.
Manages and develops the Centre’s annual operating budget in a manner that meets City and external funder requirements and objectives and the Centre’s mission.
Negotiates BC Housing and HSABC contract in consultation with Managing Director and ensures the Centre is compliant with all reporting requirements set out by the City, BC Housing and other funders.
Leads and manages staff; providing guidance, support, direction, and coaching to achieve excellence.
Ensures recruitment and onboarding practices across the Centre are consistent with City policy and align with the Centre’s mission, values and vision.
Leads performance management and attendance management across the Centre, including providing guidance, direction coaching and feedback
Ensures staff training needs and gaps are identified and training is organized and/or developed to maintain appropriate professional standards of service delivery and staff have the necessary skills and knowledge to perform in their roles.
Leads in matters of discipline or grievances.
Leads staff, in collaboration with the Friends of the Evelyne Saller Centre Board, to establish and implement short and long-range goals and objective for programs and services to enhance the well-being of community members and ensure that programs and services in the Centre remain relevant.
Leads the Centre’s response in emergencies including: as an Extreme Weather Response shelter, emergency reception centre, and other EOC activations.
Communicates with patrons to provide information and respond to enquiries or complaints.
Other duties/responsibilities as assigned
Minimum Qualification Requirements
Education and Experience:
University Degree in Social Work, education, business administration, public administration or a related discipline.
A minimum of 8 years’ experience in the social services sector in progressively senior roles, including at least three to five years' experience in senior administration of a non-profit or public organization; or an equivalent combination of education and experience.
Experience working in Vancouver’s Downtown Eastside (or similar community) is considered an asset.
Knowledge, Skills and Abilities:
Knowledge of the interests and needs of patrons who face multiple barriers including poverty, mental and physical disabilities, and/or drug or alcohol dependencies and who may be marginally housed or homeless.
Significant knowledge of social issues of poverty, isolation, addiction, and marginalized populations, including an understanding of trauma and reconciliation, preferably within an urban context.
Knowledge of community engagement and development
Knowledge of BC’s Occupational Health and Safety Regulations and OH&S program requirements.
Knowledge of program development, implementation and evaluation.
Demonstrated ability to manage a community based organization; including human resource management, financial management, administration management, facilitiy operations and program development.
Demonstrated ability to establish and model appropriate professional boundaries with staff, volunteers and the community.
Demonstrated ability to work with and gain respect of a broad constituency
Excellent communication skills, verbal and written, and ability to communicate effectively to a wide variety of audiences.
Demonstrated problem solving skills; including ability to engage others in developing creative approaches to significant community and operational issues.
Demonstrated ability to manage conflict in a positive manner that is effective for all parties and over time.
Demonstrated ability to coordinate a variety of activities simultaneously and balance competing priorities.
Demonstrated ability to work with a variety of individuals, including patrons, senior public sector managers, elected officials, not for profit managers, and the business community.
Demonstrated ability to deal with complex social issues with tact and diplomacy
Demonstrated ability to manage within a unionized environment.
Demonstrated ability to lead staff and department through organizational and cultural change.
A clear police record check is a requirement of the position.
A credit check is a requirement of the position.
Business Unit/Department: Arts, Culture and Community Services (1200)
Employment Type: Regular Full Time
Position Start Date: March 2020
Application Close: January 12, 2019
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. We encourage applicants from diverse backgrounds, including Indigenous applicants, all genders, nationalities and persons with disabilities.
We thank all applicants for their interest. However, only those selected for an interview will be contacted. Learn more about our commitment to diversity and inclusion.