Bi-Weekly Hours: 75.0 hours bi-weekly (Commencing Immediately for one year with the possibility of extension)The Customer Service Representative is the first point of contact for clients requesting services through Access PEI. This position provides quality service to the public relating to programs of a variety of provincial government departments and agencies. Duties will include, but are not limited to: - Issue new identification cards, licenses and permits such as driver’s licenses, fishing license etc.- Book appointments and courses (road tests, written tests, driving courses);- Capture client photos and electronic signatures (Gemalto system or similar);- Apply sales tax and tax exemptions;- Issue duplicate registrations licenses permits and identification cards;- Exchange out of province/country registrations licenses permits for PEI equivalent;- Providing services relating to programs of provincial government departments and agencies;- Balancing cash, cheques, credit cards and debit cards on a daily basis by department;- Prepare daily reports and forward to SWAT administrator, Banking PEI and other departments as required (i.e. Property tax, Tourism payments etc.)- Assist clients in completing forms accurately and obtaining necessary signatures;- Collecting and forwarding information for Provincial Government departments and agencies;- Providing assistance to fellow staff members on new and changing policies and procedures as needed;- Other related duties as required.
Minimum Qualifications: - Applicants must have Grade 12 or equivalent supplemented by completion of a related diploma, such as office studies OR business OR completion of other related post-secondary programs;- Must have experience in a related customer service position; - The ability to communicate in both English and French is required;- Should have recent cash handling experience;- Demonstrated equivalencies will be considered;- Applicants must possess strong interpersonal and communication skills;- Must also possess excellent time management and organizational skills as well as the ability to deliver quality service to clients;- Must have basic computer knowledge and word processing;- The successful applicant must provide a satisfactory current Criminal Records Check, prior to beginning employment; - The successful applicant must submit a current hearing test;- The successful applicant must qualify for appointment as a Commission of Oaths and Marriage Commissioner;- Applicants must have a good previous work and attendance record.Other Qualifications: - Additional relevant education and experience will be considered an asset.Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. The successful candidate will be the only individual receiving written notification of competition results. The "Notification of Successful Candidates" list posted on the Employment Opportunity board will serve to inform all other applicants of competition results.