Field Serivce Technician - Victoria, Canada

Entrust Datacard - Ottawa, ON (5 months ago)

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Position Overview:
The Field Service Technician will provide support to our customer in Victoria, Canada. They provide both preventative and emergency maintenance, and ensure the equipment at the customer site is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.

Electromechanical Emergency and Preventative Maintenance 60%

Deliver high quality preventative and emergency maintenance services on Entrust Datacard equipment
Diagnose and understand equipment problems
Work with a high degree of autonomy with the ability to test, diagnose and resolve issues
Utilize Oracle or equivalent ERP platform in use by Entrust Datacard to maintain proper inventory levels, resolve issues, and provide customer support by following established processes for service activity reporting and call management.
Customer Interaction 30%

Interact with customer operations staff
Be consistently reliable and timely in all aspects of the position, and display a positive attitude.
Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance.
Work to continually improve customer relations
Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust Datacard values
Learning and Development 10%

Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust Datacard
Develop competency in required applications to confidently use diverse software and systems required by the operation
Assist less experience personnel that require assistance with difficult repair problems
Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement

Basic Qualifications

Associates degree in Electronics or equivalent verifiable training
Minimum of 2 year of electromechanical technician experience
Proficient problem solving and troubleshooting skills
Proficient with PC’s, current operating systems and relevant software applications
Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations
Ability to occasionally lift up to 50 lbs

Preferred Qualifications:
Additional electromechanical technician or field service experience
Entrust Datacard central issuance
Advanced technical education
Proficient in electro-mechanics, digital electronics and software required to maintain Entrust Datacard and 3rd party products
Skilled with tools and electronic test equipment

About Entrust Datacard

Our growing company relies on curious, dedicated and innovative colleagues to anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust Datacard technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers. Each year, our solutions secure billions of transactions — and every day, our technologies issue and manage more than 10 million secure identities. How do we do all of this? Together.

Join us. Together we’ll create solutions for a more connected, mobile and secure life.

For more information, visit Follow us on Twitter, YouTube and LinkedIn.

Entrust Datacard encourages applications from all qualified candidates. Contact Human Resources at if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Entrust Datacard Limited is an EOE/People with Disabilities employer.