Front Desk Agent

Castle Mountain Chalets - Banff, AB (30+ days ago)

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Job Summary

We are currently interviewing experienced applicants for year round positions at Castle Mountain Chalets in Banff, Alberta. We offer competitive wages, on-site accommodations, and an end of season bonus. Come join our enthusiastic team and experience the Canadian Rockies.

Job Description

The Front Desk position is a key part of the overall success of Castle Mountain Chalets. Often, this is the first and last person a guest is in contact with. It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details. The successful candidate must be able to work well with others and alone unsupervised.

Job Type / Category

Duties & Responsibilities

  • Greet guests in a friendly manner and follow the check in procedures
  • Take payments and post accurately to guest accounts
  • Follow set policies regarding cash handling
  • Communicate with other departments in a friendly and professional manner
  • Be aware of local attractions, activities and restaurants and make recommendations to guests
  • Handle incoming phone calls and other guest communications in a discreet fashion
  • Accurately communicate with other shifts regarding issues arising from day to day operations
  • Sell and stock items at property store
  • Other duties as required

Required Education, Skills and Qualifications


  • Previous hospitality experience preferred
  • Experience with roomMaster an asset
  • Diploma in Hospitality or related courses and asset
  • Strong communication skills in English, both in written and verbal is essential
  • Ability to work in a multi-tasking, fast paced environment
  • Demonstrated strong customer service skills
  • Ability to work all shifts, including weekends, evenings and holidays

Castle Mountain Chalets offers competitive wages, end of season bonus and accommodations

Job Type: Full-time

Salary: $15.00 /hour


  • Front Desk: 1 year (Preferred)
  • Customer Service: 3 years (Preferred)