Working together to be our best!
First National is Canada’s largest non-bank lender, originating and servicing both commercial and residential mortgages since 1988. Over the past thirty years, we have been committed to hiring the best and brightest with over 1,000 proud team members. Through cooperation, ongoing coaching, development opportunities and a culture that celebrates both hard work and teamwork, First National team members are supported to lead, learn and grow.
If you are ready to join First National’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.
We are hiring a Helpdesk Support Specialist, IT!
Reporting To: Manager, IT Technical Support
Full-Time/Part- Time: Full-time
Posting Date: June 30, 2022
Closing Date: July 14, 2022
Hours of Work: 8:30 a.m. – 5:00 p.m. (Weekend work required)
Grade: 3
Office Location: Vancouver, British Colombia Great location! Steps away from the main public transit station
What we offer:
Highly competitive compensation package which includes, base salary, bonus, benefits, and career advancement opportunities!
- Eligibility for benefits is dependent on the terms of employment
The Opportunity:
Reporting to the Supervisor, Network Operations, and the Helpdesk Support Specialist will be responsible for timely and efficient completion of helpdesk tickets providing support to a wide variety of hardware and software requests.
- Providing in person and over the phone support to on site and remote employees
- Supporting computer hardware, laptop, mobile devices, telephone, printers, copiers, faxes
- Supporting Windows 7 and 10, Microsoft Office, Internet Explorer, NTFS file system permissions and in-house applications.
- Timely account creation, and set up of new hires
- Creating and updating technical documentation
- Data backup administration (Intel and AS400 servers)
- Image and deploy desktop and virtual PC’s software
- Diagnose and repair PC’s from the component level
- Administer and maintain Print server and Print tracking software
- Work with the network administration team, development teams and to help implement new technology
- Provide hardware support for HP printers Kodak scanners
- Mobile device management
- Call Center support
The Requirements Needed:
- College Diploma in related field and or 3+ years desktop/laptop support experience
- In depth knowledge of Windows 7, Windows 10 and Microsoft Office Suite and Microsoft Domain environment
- Excellent analytical, problem solving and troubleshooting abilities
- Excellent verbal and written communication skills
- Ability to adapt and learn new technologies and trends
- Ability to work well in a team environment and independently
- Phone system administration experience
- Shell scripting
- Adapt knowledge of Microsoft domain tools and software
Why join First National?
- Bright open concept office environment
- Large kitchens with a coffee and latte maker to enjoy at no cost
- Supportive teamwork focused environment
- Collaborative entrepreneurial spirit
- Opportunities to give back to the communities and work through events focused on a variety of charities
- Ongoing social events throughout the year
- Extensive training programs to set our employees up for success
First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation or any other category protected by law.
First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at accessibility@firstnational.ca.
We would like to thank all applications for their interest, but only candidates selected for an interview will be contacted.
#FNLOON
