Lead Technical Program Manager, Development Platform

Manulife - Toronto, ON (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Does change excite you? Do you want to be part of the team that redefines how we build software? We are changing the way we unlock value through technology and we want you to be part of it! We are growing our Development Platform and Software Engineering unit with the vision to deliver quality software, that adds value to our customers, faster at scale.

The customer is at the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering engineers and developers with the resources to solve critical problems for the future of the business, which is why we need you.

We are seeking self-motivated engineer leaders in our Toronto Office, who are obsessed with delivering value, are forward-thinking, and excited to see the successful implementation of the products they deliver.

As a Lead Technical Program Manager, Development Platform you will:

Be a customer advocate for our North America segments and foster relationships to drive long term value and support
Manage cross-squad programs across complex technical, regulatory, or other cross-cutting needs
Ensure progress against important milestones where consistent and coordinated implementation is required
Maintain a perspective on impact of change on patterns required for implementation
Develop patterns and documentation to ensure ongoing maintenance of technical and regulatory solutions
Collaborate with Subject Matter Experts across various topics to understand implications on Manulife's technology strategy
Translate requirements for multi-disciplinary, complex programs into technical specifications applicable across a broad range of projects
Evaluate and define technology standards to ensure compliance with program-level requirements
Work with partner teams to redesign process flows when necessary
Track emerging technology and policy trends that might affect day-to-day operations

You will bring and continuously build upon the following skills:

3+ years of relevant work experience in technical Product and Customer management in a software application and\or a Cloud services environment
Demonstrated technical experience in two or more of the following areas: platform or software engineering, networking, security, service management modernization, public cloud platforms
A passion for engaging customers. You have experience managing customers in an enterprise environment and are able to demonstrate excellence in customer service
Excellent organizational skills and the ability to manage multiple projects across multiple teams
Collaborative attitude, willingness to work with team members; able to coach, participate in code reviews, share skills and methods
Constantly learns from both success and failure as well as having good organizational and problem-solving abilities that enable you to manage through creative abrasion

Last year Manulife / John Hancock spent over $1 billion on technology. You will be working with:

Cloud Foundry and other components supporting a highly-automated global engineering platform
Virtual infrastructure running Ubuntu Linux and Windows operating systems
Languages such as Java, JavaScript, .NET, HTML5, CSS3, Swift and/or similar technologies
Open source! As we accelerate our delivery of world-class experiences, we know embracing open source technologies will help us get there. Any experience with open source is very attractive to us!

Want to learn more? Apply today, we are eager to speak with you!

If you are ready to unleash your potential, it’s time to continue on your career journey with Manulife/John Hancock.

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.