National Technical Support Specialist - MRI

Canon Medical Systems - Markham, ON (8 months ago)

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Date posted: January 21, 2020

Location: Markham, ON

Canon Medical Systems Canada (CMSCA) is a leading worldwide provider of high quality diagnostic imaging systems and comprehensive medical solutions looking for highly capable National Technical Support Specialist – MRI to be located at our head office in Markham, Ontario.

In this position, you will provide high level Technical Support to our Field Service Representatives for situations where the equipment problem resolution requires a higher level of expertise than available in the field, where it is the first time system installation of a new product, and a high degree of product specialization in its servicing and usage. This position also acts as the liaison between us and the manufacturer’s Technical Support Group.


Provides the technical support services to the Field Service Representatives.
Assist local service operations to resolve difficult equipment / customer technical problems.
Recommend standard service contract preventative maintenance inspection check lists and performance adjustment checks.
Assist in determining initial spare parts stocking requirements and optimizing inventory levels.
Attend regular product service meetings held by the manufacturer to discuss equipment performance and modifications to enhance his technical service knowledge.
Assist in the Field Modification Instruction Program, Field service Information program, Health Canada Licensing and Recall program.
Attends training classes which can be out of the country, in house, technical colleges, seminars or at customer sites.
Completes standard service records on work performed in accordance with company policy.
Completes standard time reports, expense accounts and all other company documentation as required.
Responsible for company owned tools, test equipment, vehicles and consigned inventory.
Responsible for ensuring safe working practices are adhered to.
Performs other related duties as appropriate to this level.
Assists the Sales and Product Management groups to respond to RFP for technical responses and configuration audit of non-standard solutions.
Assist in the architectural site planning process and personnel by reviewing layout and construction drawings for suitability and compatibility to our specifications.
Required to be on-call.


Must have strong knowledge of MRI
Diploma in Electronics or Biomedical Engineering Technology
Strong mechanical aptitude
10 plus years related medical equipment field service or technical support experience.
Must be an effective communicator. Communication with customers, marketing representatives, suppliers, etc. is done on a first line basis
Requires a high degree of team work, customer relations and interpersonal skills.
Disruption of home life can occur as a result of emergency calls and/or trips.
Considerable overtime in the field (100-200 hours per year).
Excellent knowledge is preferred in one or more of the following areas of medical equipment as it pertains to the equipment:
Diagnostic X-Ray equipment / generators
Vascular and Neuro X-ray Systems
Ability to work and travel (approximately 30%) at very irregular times.

About Canon Medical Systems Canada Limited

Canon Medical Systems Canada Limited (CMSCA), a Canon Group company headquartered in Markham, Ontario, provides patient-focused imaging technologies with specialties in CT, X-Ray, Angiography, Ultrasound and MRI. Advanced service solutions range from single-room coverage to complete asset management programs.

All sales, services and operations are Canadian-based, with a strong presence of technical service employees in more than 25 cities across the country. Reporting directly to Canon Medical Systems Corporation, provides close ties to our research, engineering and product specialists, enabling the Canadian team to influence product decisions and delivery for the needs of our customers.

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We thank you for applying to this position. Please note that only qualified candidates will be contacted for interviews.

At Canon Medical Systems Canada Limited we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone's contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve including accommodations throughout the recruitment process in accordance with the AODA. If you require accommodation due to disability please notify Human Resources and we will work with you to meet your needs.