Live-In Maintenance Associate - Waterloo

Timbercreek Communities - Kitchener-Waterloo, ON (30+ days ago)

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About the Company:
Timbercreek Asset Management Inc. (TAMI) is a privately-owned investment firm who actively owns and manages our multi-family residential buildings with experienced professionals. Our roots started in 1999 with our founding partners managing the day-to-day operations of the buildings themselves. Since then Timbercreek has expanded across Canada. Today we are a $6 billion multi-faceted investment management company focused on both domestic and international real estate investment. Over the past few years TAMI has been ranked multiple times by PROFIT Magazine as one of Canada's fastest growing companies.

Timbercreek Communities (TCOM), a division of TAMI, currently manages a quality portfolio of over 200 multi-family residential buildings totaling over 20,000 residential suites well located in thirty cities and six provinces across Canada, including throughout Alberta, Manitoba, Saskatchewan, Ontario, Quebec and Nova Scotia.

We are the leading owner and operator of multi-family residential communities across Canada. Timbercreek takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to working together collaboratively with our team and community members to create better living experiences.

About the Position:
Maintenance Associates report to the Regional Manager or Property Manager and they contribute to the successful operations of our apartment complexes and to the overall success of Timbercreek. This role is primarily responsible for the general, preventative and repair maintenance of a single complex of buildings as well as, apartment units and grounds. This role responds to emergency situations during and after hours to resolve immediate safety concerns. In addition, this role supports a variety of maintenance activities including: minor carpentry, electrical, plumbing and painting to ensure service and support is provided to residents thereby promoting Timbercreek as the preferred landlord of choice. This role lives on property.

Key Responsibilities:
Customer Service

Ensure that a superior level of co-operation, service and support is provided to residents
Promptly respond to resident issues and service requests

Perform general and specialized maintenance and repairs to site properties and surrounding properties under the direction of the Regional Manager or Property Manager
Complete assigned service requests for both in-suite (interior and exterior) and common area issues in a timely manner
Complete in-suite turnover activities, including both light and heavy maintenance; this could include repair or replacement of appliances, kitchen or bathroom fixtures, basic carpentry, etc.
Complete appliance repairs, routine plumbing repairs, repairs and maintenance requiring carpentry skills, painting, and basic electrical repairs, safely use and maintain tools of the job
Inspect grounds, facilities, and equipment to determine if repairs or preventative maintenance is required
Cleaning of areas inside and outside of the property
Take initiative to correct deficiencies as necessary by maintaining clean and garbage free lobbies, hallways, and properties, replacement of light bulbs, plumbing, electrical etc.
Maintain the cleanliness and organization of all electrical, mechanical and work areas; as well as supply and storage areas
Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights
Comply with health & safety procedures ensuring the use of required safety equipment and identifying unsafe practices and conditions while maintaining a clean and safe working environment
Ensure all areas are free of hazards and where not able to resolve, ensure management are informed for immediate resolution
Maintain regular and timely documentation of maintenance activities
Respond to after-hours emergencies when on call
May be required to work with contractors and monitor work progress
All other duties within the scope of the job, as requested by management.

Job Requirements:
Education & Experience:
Completion of High School or general education degree (GED)
2+ years of maintenance or related experience
Flexibility to work on-call on a rotating schedule (evenings & weekends) is required
Proficient with use of basic handheld and electrical tools
Knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
Certification/license from one of the trade professions would be a definite asset
Must be familiar with the community rules and regulations
Exposure to the multi-residential or other related industry asset class would be considered an asset
WHMIS certified would be an asset
Knowledge of mechanical and HVAC systems, would be an asset

A commitment to "Best in Class" Customer Service
A professional demeanor with strong communication skills
Ability to accurately listen, understand and respond to issues appropriately
Ability to work and act independently using good judgment when assessing difficult situations
Strong problem-solving skills
Self-motivated individual with a ''can-do'' and no task is too big or too small attitude
Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
A demonstrated high degree of integrity, diplomacy, discretion and confidentiality
Timbercreek Asset Management Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process please let us know. We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially.

While we appreciate all applications, only those candidates selected for an interview will be contacted. All selected candidates will be asked to complete pre-employment criminal & background checks. Any offer of employment is conditional upon satisfactory results of all applicable checks. We thank all applicants for their submissions.


High School or better.


2 years: Maintenance experience

Customer Service