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We have exciting job opportunities in our Contact Center!
Please apply to receive your invitation to our
Contact Center Interview Day or Walk-in to be interviewed on the spot!
Tuesday, November 26, 2019 (1 - 5 pm)
TD Corporate Office: 43 Champlain St. Dieppe, NB
As a Contact Center Representative, you will be responsible for assisting customers with their day to day banking and credit card needs and provide them with suitable financial solutions which may include bill payments, digital advice, account maintenance, credit card inquiries, basic investment advice, and promoting all banking products and services to create a customer centric experience. You will be accountable for performing a broad range of customer service transactions within our Canadian Banking business. Your primary accountability is to ensure the customer's purpose of the call was addressed in an efficient and quick manner. In addition, when initiated by the Customer, you will provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.
You are passionate about providing superior customer service and enjoy engaging in client-focused conversations, while being challenged with meeting and exceeding your personal goals. You possess excellent listening and verbal communication skills and demonstrate a sincere approach to helping others. You are a self starter who will take the initiative to obtain solutions and are able to stay focused, pay attention to detail and follow established operating procedures. You are comfortable working independently and within a team environment. You have the ability to multitask and embrace change. Call center and banking experience is an asset.
Class Starting January 20, 2020
English and Bilingual positions available
10 weeks of full time mandatory training Mon-Fr. Training will be 7:30 am to 3:30 pm or 4:00 pm to 12:00 am
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Job Category - Primary
22.5 - 37.5 hours per week
7 am - 1 am
TD Canada Trust
43 Champlain Street (477 Paul St.)