The Associate Banker (Nesbitt Burns) is accountable for providing relationship management, a superior client experience and integrated banking solutions to a portfolio of Nesbitt Burns clients. The role is accountable to nurture the BMO relationship with the goal of becoming the client’s primary bank. With the direction of the BMO Nesbitt Burns Investment Advisor (IA), the Associate Banker will manage the retention and expansion of Banking relationships through a proactive contact strategy and an ongoing review of the most appropriate person to serve the client’s banking needs. The objective is to grow overall banking revenue while maintaining adherence to the Bank’s risk tolerance.
The role is resident in a Nesbitt Burns office and is accountable to build and manage a network of IA referral sources. The role delivers exceptional service by truly understanding BMO Nesbitt Burns clients and conducting a thorough financial needs assessment to offer the most appropriate banking solution that deepens the BMO relationship by fulfilling the client’s immediate and future financial needs. The Associate Banker provides personal Everyday Banking services which include deposit and payment solutions and simple personal lending services to support the achievement of market business goals. If/when a client has more complex banking and borrowing needs, this role is accountable to transition the relationship to the PCD Private Banker. This role is also accountable for assessing new clients referred by the IA and determining if the client’s Banking needs are best serviced by Private Wealth or P&BB, based on the profile and potential of the client.
For simple personal lending transactions, this role underwrites the transaction and makes credit recommendations in accordance with sound credit granting principles and in accordance with the Bank’s Policies and Procedures. This role also is accountable for fulfillment of the lending products with funding activities being provided by a Personal Funding Specialist or PBOC within Private Wealth’s lending centres. The future intention of Home financing fulfilment to be transitioned to Product Operations when that becomes operational for Private Wealth.
A. Client Relationship Management
Accountable to meet the daily Everyday Banking and simple lending needs of High Net Worth Nesbitt Burns clients as well as identifying more complex needs and referring to the appropriate resource.
Provide superior service to an assigned portfolio of high value/high net worth clients with an objective of earning the client’s trust and establishing BMO as the client’s primary bank.
Ensure timely and accurate set up and maintenance of accounts (including account set ups, account transfers and documentation).
Provide after sales support and handle exceptions tactfully, accurately and efficiency in accordance with Bank policy.
Coordinate client relationship management with the Nesbitt Burns IA.
Apply relationship management principles and techniques to an assigned portfolio of clients providing a unique, value-added client experience in the development of integrated financial solutions to meet client needs.
Provide integrated and customized advice, and help clients achieve their financial and personal goals.
Start to develop a strong knowledge and understanding of financial planning principles, incorporating this approach into each client’s personal financial situation in the development and implementation of planning strategies to help clients achieve their financial and personal goals.
Understand and use the Financial Plan developed by the Investment Advisor to identify more complex Banking opportunities.
Demonstrate a consultative and collaborative selling approach in client conversations, acting as the primary Everyday Banking member of a client deal team in the facilitation of the desired Private Wealth client experience and to achieve business goals.
Manage the transition of clients to and from the portfolio using defined processes.
Collaborate and transition large and complex banking relationships to the PCD Banker
Collaborate and transition mass affluent clients to P&BB
B. Business Delivery
Recommend plans for and work to achieve annual performance objectives and results for business and personal growth.
Maintain an expert up-to-date knowledge and understanding of applicable personal banking products, lending products, processes, policies and relevant legal, regulatory and technology requirements.
Contribute to the assigned portfolio’s profitability through strict control of non-interest expense items and profitable pricing practices for credit and non-credit products and services.
Provide timely and effective problem resolution, escalating client issues as necessary.
Maintain effective relationships with Nesbitt Burns Investment Advisors, PCD Bankers and P&BB branches and other partners to build a collaborative working environment that focuses on client needs and the delivery of the desired client experience
C. Risk Management and Control
Keep current with BMO policies and processes, the wider financial services marketplace, the legal and regulatory environment, and our commitment to upholding the highest ethical requirements of our industry
Follow through on risk and compliance processes and policies to ensure we safeguard our clients’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch
Address questions & resolve issues raised through Consumer Credit, audits and quality checks to ensure data entry and recommendations are accurately documented in the lending applications and the lending process is followed
Use the Our Approach to Risk Management framework to protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements and established yield, quality, diversification and risk guidelines
Make credit recommendations on personal lending transactions in accordance with sound credit granting principles and in accordance with the Bank’s Policies and Procedures
Adhere to Know Your Customer standards, policies and procedures for the prevention of loss due to fraud, counterfeiting, money laundering, or defalcation; identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering.
Adhere to all aspects of First Principles our code of business conduct and ethics, including individual accountability as it relates to potential conflicts of interest, safeguarding of client information, trading in securities, anti-money laundering, privacy, disclosure of outside business activities and FCAC consumer provision requirements.
D. Business Development
Develop a 12 month rolling plan to achieve targets.
Work with BMO Nesbitt Burns partners to proactively identify prospects and contribute to growing client loyalty by creating great customer experiences grounded in an understanding of high net worth client needs.
Act as an ambassador to assist BMO Financial Group in enhancing its marketplace presence and growing its services in the community.
Negotiate appropriate pricing using discretion where required to build a profitable portfolio.
Enhance the profile of BMO Private Wealth by participating in meaningful and focused business and community activities, seeking out and creating opportunities to generate new Private Wealth business.
Personal Credit Qualification at a working level (no limits).
Undergraduate University degree or equivalent job-related experience
3 to 5 years banking experience
Expert knowledge of Everyday Banking products and services
Working knowledge of Personal credit and non-credit products.
RISR designation (minimum IFIC completed)
1 to 2 years’ experience providing banking and personal lending services to the mass affluent market
Working sales and client service skills
Working business development skills
Working level interpersonal and communication skills
Personal Lending Credit Qualified Working without limits
Analytical thinking in a systematic way.
Working relationship management skills to manage individual relationships within a portfolio.
Provide comprehensive and integrated financial solutions for clients, with a focus on satisfying Everyday Banking and simple borrowing needs, goals and objectives, identifying more complex borrowing needs and making referrals to the most appropriate Bank resource.
Able to work independently, resolving complex or ambiguous issues or situations.
We’re here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Job Private Banking
Primary Location Canada-Ontario-Ottawa
Organisation BMO Wealth Management-X005000
Job Posting 05/17/19
Unposting Date Ongoing