Keyholder - Clinique - Richmond, BC

The Estée Lauder Companies - Richmond, BC (6 months ago)

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To be a brand advisor who co-creates authentic, Simply Amazing—emotionally rewarding—experiences that lead to clients feeling valued, respected, connected and confident in order to earn client trust and loyalty by meeting and exceeding their expectations of Clinique; ensures an experiential consumer journey from greeting through service and advice, tailored to consumer needs and expectations. The key holder also has additional administrative /operational and supervisory responsibilities as they support the Store Manager and the Assistant Manager in the delivery of all sales / customer service and operational targets.

Customer Service (Builds Collaborative Relationships)

  • Uses excellent communication skills to ensure that each client receives a personalized high touch experience
  • Consistently achieve or exceed sales goals through co-Creating Simply Amazing Experiences where client’s feels valued, respected, connected and confident.
  • Represent Clinique’s brand philosophy of simple routines to achieve remarkable results using Clinique skincare, foundation and color
  • Determine client’s skin and makeup goals and suggest product solutions to help client achieve these goals.
  • Provides personalized after sales service to the client with recommendations / event invitations in line with their interests to increase client loyalty
  • Builds and maintains excellent working relationships with colleagues, peers, management and all internal and external stakeholders
  • Treats others with dignity and respect
  • Wear the Clinique Lab Coat with style and pride, following the Clean and Simple guidelines
Demonstrates Learning Agility

  • Embraces and utilizes all business and education initiatives, programs and tools
  • Participate in at-counter/in-store Workshops
Strives for Excellence in Execution

  • Implements all visual merchandising, pricing, housekeeping and store operations guidelines to achieve all KPIs and targets
  • Actively participates in maintaining the work environment (housekeeping duties, safety compliance, cleanliness, re-stocking products, opening and closing duties)
  • Follows all operational policies and procedures to ensure that the store achieves organizational and administrative excellence and assists the Store Manager and Assistant Manager in aligning and engaging the team to follow these at all times
  • Follows all cash handling and credit card transactions in line with Company procedures and achieves satisfactory audits as a minimum
  • Assists the Store Manager and Assistant Store Manager with administration tasks, as required, and provides direction and feedback to staff to ensure all operational policies and procedures are implemented on a timely basis and to a high standard
  • Acts as designated key holder with responsibility for opening and closing the store in line with security and retail operation guidelines and procedures (FSS locations)
  • Company's time keeping and attendance policy and dress code at all times
  • Complete all delegated tasks promptly and accurately
  • Responds positively to feedback
  • Perform other store related duties as assigned


  • Minimum Grade 12
  • College/University Degree preferred
Job Related Skills

  • Skincare/Beauty experience preferred
  • Strong attention to detail
  • Creative and innovative thinker
  • Ability to work flexible hours including evenings and weekends
  • High energy, optimistic and results/action oriented personality
  • Lift and carry up to 30 pounds
Job: Retail - Store
Primary Location: CA-BC-Richmond
Job Type: Standard
Schedule: Full-time
Shift: 1st (Day) Shift
Job Number: 199053

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.