Director, Catering and Conference Services

The Fairmont Empress - Victoria, BC (30+ days ago)

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Primary Location
: Canada-Victoria-The Fairmont Empress
Employee Status
: Regular

Director, Catering and Conference Services

Hotel Overview:
Recognized as one of Top 21 Iconic Hotels in the World by National Geographic Traveler magazine, honoured with Travel + Leisure Magazine’s World’s Best Award for Top 10 City Hotels in Canada, and regarded as a Condé Nast Readers’ Choice and Gold List hotel, Fairmont Empress is located in Victoria, BC overlooking the city’s sparkling Inner Harbour. In June 2017, Fairmont Empress completed a $60+ Million restoration that celebrates its proud history while moving the hotel into a new era of modern luxury; transforming this iconic property into an elegant must-visit destination for the world's discerning travelers. This Forbes Four-Star, 4-Diamond property offers 464 beautifully appointed guest rooms and suites, Willow Stream Spa with signature West Coast experiences, Q at the Empress Restaurant featuring Pacific Northwest cuisine and award winning wine list, Q Bar’s regionally focused cocktail culture, and a reimagined Fairmont Gold Lounge with stunning harbour views. Winston, the hotel’s new canine ambassador, who is available for walks and snuggles, offers our guests a warm welcome and authentically local experience. Served daily since its opening in 1908, world famous Tea at the Empress is served in the sophisticated Lobby Lounge. Located on Vancouver Island, Canada’s Castle on the Coast is the ideal starting point to explore British Columbia’s stunning natural beauty.

Summary of Responsibilities:
Reporting to the Director of Sales and Marketing, responsibilities and essential job functions include:

Establish strategic action plans to enhance conference services and banquets operations
Conduct competitive set analyses to maintain pricing integrity in the market
De velop, implement and enforce guidelines to ensure effective function space yield management
Forecast, budget and monitor revenue and department expenses, and assist in the development of strategies to maximize shareholder return
Innovate new products and menus to increase quality of offerings
Implement enhanced core standards and booking guidelines to ensure integrity of service for groups, weddings, off-premise catering and individual functions
Handle key account files, VIP groups and film industry requests
Review daily reports reports and complete month end reports
Respond to JD Power surveys and handle any follow-up with planner comments
Review sales bookings and distribute among the Conference Service Managers (CSMs)
Ensure CSM’s are utilizing revenue management principles and actively yielding group room blocks
Conduct performance management and promote professional development for the Conference Services and Catering team members
Conduct monthly department meetings and biweekly one-on-one meetings with the Catering & Conference Services team
Ensure strict compliance to hotel safety guidelines from all employees within the department
Develop and maintain a constructive working relationship with all supporting departments
Continue to build a strong relationship with the sales and events team at The Victoria Conference Centre (VCC)
Uphold and adhere to the operating agreement between the hotel and the VCC
Work with the VCC team to maintain the Empress’ service standards and negotiate food and beverage pricing for budget conscious groups
Other duties as assigned

Minimum 3 years' experience as a Director of Catering and Conference Services within a medium to large hotel operation
Experience in a leadership position in event operations is an asset
Post Secondary Degree, in Hospitality preferred
Ability to lead, motivate and develop a team
Ability to plan and organize events effectively with a high level of attention to detail
Professional and positive, with the ability to work independently in a very busy environment
Excellent interpersonal and communication skills, both written and verbal
Working knowledge of S&C Opera, Word, Excel, and Social Tables
CMP (Certified Meeting Professional) designation required

Visa Requirements: Must be legally entitled to work in Canada.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!


At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Job Level
: Senior Leadership / Executive
: Full-time
: Day Job
: No
Closing Date
: Ongoing

Job Number: