The Master Data Associate will is responsible for the successful CSA contract set up in terms of master data input within the SAP operating system utilized within Shred-it North America.
S/he will provide support service to the North America corporate branches to ensure accurate and efficient input of customer data into SAP. Working in conjunction with branch operations the focus of the role is to ensure exceptional customer service in terms of accurate customer account and contract set up.
The Master Data Associate will also be required to provide advisory and corrective support to branch personnel in queries relating to SAP master data issues and queries.
Customer service and exceeding our customer’s expectations with regard to service set up are a prerequisite of this role.
In addition, the Master Data Associate will be responsible for maintaining centralized data components such as pricing matrix, Fuel Surcharge, CPI, Trucks, and SAP products. Key Job Activities:
Responsible for the timely entry and upload of new locations on a daily basis in SAP
Identify duplicate locations and liaise with the field to clarify accuracy
Responsible for ensuring CSA completion to company standards to permit effective client set up and minimize master data issues leading to residual invoice / service issues
Liaise directly with District Sales Managers to clarify and ensure data accuracy and ensure company standard maintenance
Form an effective communication structure and liaise directly with branch operational / administrative personnel in terms of routing input and welcome letter generation
Periodic auditing to ensure master data integrity
Liaise with other Support Centre departments to maintain centralized data elements
Daily management of clearing any failed bdoc’s and Ibase errors
Manage / clear the VFX3 report
Run the “invoices not on invoice list” report and correct as necessary
Other duties as required Education: Required Education: in Bachelors Experience (North America & LATAM): Experience (EMEAA):
Required Years of Experience: 2-4 Certifications and/or Licenses: Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job or person. This document does not create an employment contract, implied or otherwise. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.