Senior Product Owner

Manulife - Toronto, ON (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Within Insurance/Affinity Markets we are seeking highly motivated Senior Product Owners with diverse backgrounds, who will work closely with business and delivery teams, to deliver on our many key strategic priorities as well as other Business digital and product capabilities.

This is a fast paced, changing environment where every day brings something new, and innovative ideas are encouraged. You will be partnering closely with the Value Stream Product Owner, key business stakeholders, and delivery teams to evolve our Retail and Affinity experience. As the Product Owner, you have in depth knowledge of our Insurance, Health /Dental and Travel products along with a view of the desired Customer experiences which would simplify Customer-Manulife interactions. You will be a bridge between business and technology.

You are the Senior Product Owner we are looking for if:
You are a digital strategist
You have experience in either Retail (Life and Living Benefits products) or Affinity products (Life, Living Benefits, Health/Dental and Travel) and delivering digital solutions
You are business savvy, technically adept and inquisitive, and endorse practical approaches to delivery
You feel empowered to make decisions, yet are collaborative in your approach
You are passionate and engaged
You are a change champion
You are comfortable working with teams of diverse talent
You enjoy the fast-paced environment yet embrace our comradery and like to have fun!

Overall the Product Owner balances the customer need and business requirements, while monitoring market trends and keeping a pulse on the competitive landscape and helping drive customer capabilities. In your quest to deliver simple and engaging customer experience, your collaborative nature will bring together internal players from the Direct and Sponsor business, Product, Technology, Operations, and Risk and Compliance (to name a few). You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to continually improve our capabilities and solutions.

As a Product Owner, you will focus on the following:
Own the product backlog and feature prioritization
Provide clarity on the what and why of customer / business needs to the delivery squad
Drive the product and digital strategy, planning, and delivery of key capabilities/features
Ensure progress against important milestones for P2G, and key strategic priorities
Work in collaboration with all stakeholders (Business Leads Product, Technology, Operations, and Risk and Compliance) to ensure successful development, and implementation of features
Launch new Retail or Affinity digital platform features
Stay abreast of industry changes and advise leadership on impacts to our business
Change champion for adoption of best practices for insurance digital transformation, online transactions, self-serve, etc.
Act as the voice of the customer in the definition of product; incorporate feedback from customer insights and research
Monitor the outcomes and experience of launched features and iterate where required

Your background includes:
5-7 years of relevant work experience
Prior track record of delivering digital projects, working within innovative environments and leading execution across functional teams and business units
Highly effective communicator who can clearly articulate business needs between technical and non-technical resources as well as present strategy and vision to all participants
Strong relationship development and management skills
Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment
Strong analytical, troubleshooting and problem-solving skills
Product management or design experience with a focus on Digital
Agile delivery experience including: use of tools such as JIRA, Scrum/Kanban delivery frameworks, Release planning and User Story writing skills
Knowledge of Insurance platforms
Experience in Retail and/or Affinity lines of business

Nice to have:
UX/UI experience, user centered design, and journey mapping skills
Post-Secondary Education in a related discipline

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of December 31, 2019, we had $1.2 trillion (US$0.9 trillion) in assets under management and administration, and in the previous 12 months we made $29.7 billion in payments to our customers.

Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.