Optician - Optometric Assistant - Optical Retail - Manager / Receptionist

Wink Optical - Whitby, ON (30+ days ago)

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The Optician At Wink Optical creates exceptional value in the lives of our customers by ensuring all patients and customers receive the highest quality of service.


  • Greeting customers
  • Promptly answers the telephone in a friendly and courteous manner.
  • In Doctor’s office explains all required paperwork, tests, products and services as well as the appropriate time frame.
  • Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs, consulting with Optician and Managing Doctor when necessary.
  • Shows patience and courtesy to all customers and patients.
  • Performs work accurately and thoroughly despite time pressure and customer volume.
  • Identifies situations involving unsatisfied customers and acts quickly for resolution. .
  • Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures.
  • Handles and files all patient records in an organized and efficient manner in accordance with HIPPA.
  • Places contact lens orders, processes shipments and properly submits invoices for payment.
  • Operates the POS system terminal inputting customer/patient and prescription information with accuracy and attention to details.
  • Accurately operates the POS system, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, layaways, discounts, insurance and coupons.
  • Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided guidelines.
  • Maintains safe working environment for all associates/patients.
  • Quickly responds to changes in store promotions with appropriate staff communications, graphics, and point of purchase materials.
  • performs all optical duties required by College of Opticians


  • Demonstrates good product knowledge; takes initiative to accurately describe the features and benefits of various lenses and frames.
  • Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs.
  • dispenses frames


  • Performs all pre-examination testing with accuracy and attention to detail; takes the initiative to explain all measurements and answers any questions the patient may have.
  • Utilizing clinical and product knowledge, provides coaching and guidance to patients on the care and handling of contact lenses.
  • Responsible for the maintenance and disinfection of contact lens inventory; provides clinical support to the Optometrist as needed.


  • Opticianry diploma
  • Strong customer service skills
  • Knowledge of current fashion trends
  • Leadership skills
  • Strong communicator and listener
  • Problem solving ability
  • Familiarity with cash register, computers and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise


  • Previous experience in customer service, retail and/or optical
  • Strong interpersonal skills

Job Type: Part-time and/or Full-Time

Required education:

  • Opticianry Diploma and or Optometric Assistant certification

Required experience:

  • Customer Service: 1 year

Job Type: Full-time