Commercial/Architectural Territory Representative

Alliance Door Products - Winnipeg, MB (30+ days ago)

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Territory Sales Manager

ROLE: One of the key service strategies of Project Agility is to provide an elevated customer experience through the effective and timely management of the entire commercial door ordering process - from project bid to order capture, coordination and delivery. The effective coordination of product flow to the project site to meet the desired schedule and the synchronization between Lynden Door, Alliance Door Products and the customer is of great importance.

RESPONSIBILITIES:
CHH Sales and Account Management:
Develop strong relationships on behalf of Lynden Door with all commercial architectural customers in MB & SK, cultivating an intimate understanding of their specific needs and market trends (product, price and service) to most effectively represent Lynden Door and Alliance Door Products and contribute to future business opportunities.
Day-to-day account management activities for our MB&SK commercial customer base. Work to drive appropriate commercial opportunities and stocking programs through wholesale distribution, Alliance Door Products.
Mitigate product and customer issues, defects, etc. Positively address customer concerns.
Identify and follow-up all sales opportunities, coordinating quotations, follow-through to negotiation of final sale and customer satisfaction.
Provide product knowledge (PK) and informational presentations to design community, Contract Hardware Houses, wholesale and blended commercial/residential distributors, lumberyards and dealers.
Provide regular and ongoing market summaries (current business conditions, market opportunities, account assessments, issues and recommendations).
Work with the Lynden Door estimating group in preparation of commercial quotations (analyze specifications, understand requirement, confirm costing and coordinate appropriate value proposition)
Develop and maintain expertise related to all facets of the Architectural and Commercial Door applications e.g. fire door listings, sound ratings, hardware, etc.
Prepare to share knowledge, train peers, contribute to the organization's expertise in door solutions

Project Fulfillment:
Work in conjunction with the Winnipeg, Calgary & Edmonton offices on the coordination of commercial projects in Manitoba and Saskatchewan, including the confirmation of project specification details and assist Lynden Door and Alliance Door Products customer service with determining the most effective shipping and handling logistics. Work with estimators, order engineers, customer service agents and other territory managers to deliver projects on-time and complete.
Effectively coordinate product flow between LDI, ADP and the customer.
Oversee the preparation and approval process for order submissions consisting of shop drawings and door/hardware schedules for the purpose of timely and accurate order confirmations back to the customer and order fulfillment direction back to manufacturing.
Enter project orders in the ADP system, issue purchase orders to LDI & other vendors for the specific needs of the project
Work with ADP staff to schedule the required resources to product flow (receiving, value add services at the branch, packaging, & shipping).
Confirm order details to customers, coordinate delivery schedules with suppliers, customers, & project sites, communicate project status with customers, manage project documentation and follow up with customers.
Work with the Project Plan Centre estimating team in preparation of commercial quotations (analyze specifications, understand requirements, confirm costing and coordinate appropriate value proposition).

Channel Management:
Develop strong relationships with all Alliance Door Products customers in Manitoba and Saskatchewan, cultivating an intimate understanding of their specific commercial needs and market trends (product, price and service) to most effectively represent Lynden Door/Alliance and contribute to future business opportunities. Make joint calls to accounts with Alliance Door salespeople as required.
Work with the Calgary and Edmonton Project Plan Centre's to guide and direct coordination of Alliance commercial projects in the territory, and assist with estimating and order
coordination activities. Identify and follow-up all sales opportunities, coordinating quotations, follow-through to negotiation of final sale and customer satisfaction.
Represent and promote Alliance product and service portfolio to existing Lynden Door direct commercial accounts in Manitoba and Saskatchewan.
Day-to-day account management activities and liaison to Lynden Door's existing wholesale account Alliance Door Products in Manitoba and Saskatchewan. Work to drive appropriate architectural/commercial opportunities through wholesale distribution channel. Provide product knowledge (PK) and informational presentations to Alliance Door Products and their blended distributors.
Mitigate product and customer issues, defects, etc. Positively address customer concerns.
Provide regular and ongoing market summaries (current business conditions, market opportunities, account assessments, issues and recommendations).

CORE SKILLS & QUALIFICATIONS:
Strong organization skills - ability to productively work on multiple tasks
Knowledge of Door Industry, Products and Services preferred
Creative and solution oriented problem-solving skills
Strong written and verbal communication skills
Ability to work well with customers even in tense or aggressive situations
Customer Service oriented/attention to accuracy, detail, quality and service
Experience with Office Systems, Business Machines and Computers
Pleasant disposition, flexible and even-tempered
High moral integrity
Commitment to contribute, grow and succeed in a team environment
Willingness to pursue additional training, classes, etc. to enhance skills
Positive Outlook

COMPENSATION & BENEFITS:
Compensation based on experience
Company Benefits Package (After 3 Calendar months)
MSP Allowance (After 90 Days)
RRSP Profit share (After 1 Calendar year)

MORE ABOUT OUR COMPANY:
We are an equal opportunity employer and one of North America's leading distributors of high-quality door products. The great service and products we deliver are a result of the hard work and talent of our exceptional team. We work very hard to hire the best team members who share our core values in respect for all people, integrity in every situation, and quality in everything we do. A supportive team with diverse backgrounds and career experiences from all around the world strengthens who we are and provides many opportunities for continuous growth and development within our Company.