Program Specialist

Staples - Vaughan, ON (30+ days ago)

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As an unprecedented 11-time winner of the Distributor of the Year Award by the Promotional Products Professionals of Canada (PPPC), and the highest-ranking Canadian distributor on the North American Top 40 list, it is no surprise that some of the world's best-known brands trust us to design and deliver their promotional merchandise solutions. At Staples Promotional Products, we bring our clients' brands to life by designing solutions that create meaningful connections between their brand and target audience. We are a full-scale promotional merchandise agency with dedicated teams in place to support business customers with: In-stock Merchandise Programs and E-Commerce Stores and Special Custom Orders. Visit our website for more information at

Staples Promotional Products is the world's most trusted source for branded solutions because we make promotional products easy. We are committed to providing outstanding service and exceptional value by being your business partner in brand development. That's why companies large and small, all over the world, turn to us for the resources they need to increase brand reach and visibility.

Leading the industry with over 65 years of experience, Staples Promotional Products has financial strength and global partnerships that ensure we can deliver your custom order on time and at the best possible price. We are dedicated to helping businesses.

Work with Sales in the creation of overall marketing strategies for assigned accounts; build client relationships
Handles inquiries, scope changes, questions or concerns for the life of their clients’ projects
Manage process for timely production of assigned Marketing programs, including flyers, catalogues, special projects or websites.
Facilitate and manage strategy meeting/project kick-off meetings across all functional areas
Create and drive critical path on each assigned project to ensure delivery dates are met
Act as liaison between creative department, production department and sales/clients
Identify and manage overall program costs and budgets
Coordinate vendors services via telephone and email
Adhere to client's corporate logo standards
Assist Merchandising Specialist with merchandise presentations to clients
Produce/maintain accurate and organized reports to monitor program (weekly/monthly updates on program status/metrics)
Update, test and maintain websites for assigned accounts
Report status of accounts/projects weekly; develop risk mitigation plans as appropriate and execute when needed.
Identifies all project dependencies and risks, ensuring that they are effectively managed
Ensures mitigation/contingency plans are in place for identified risks
Review and analysis program mgmt reporting to better manage future account development
Issue purchase orders to vendors, according to company policies
Work overtime as required to meet deadlines

Project Management experience
Ability to prioritize, multi-task and to work well under tight deadlines
Print/web production experience
Negotiation skills
Understanding of decorating processes (embroidery, screen printing, etc)
Intermediate computer skills (Excel/Word /Windows/Office environment
Excellent communication skills, both oral and written.
Organizational skills and detail orientation
Ability to participate positively in a team atmosphere
Experience in the Promotional Merchandise Industry(preferred but not required)
Bilingual in French & English (preferred but required)
3-5 years of experience in any capacity listed above (Marketing, Project Management)
Marketing or Sales related education or experience
Project Management experience
College diploma in Marketing, Project Management are a definite asset

Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Staples is an equal opportunity employer and an accommodation will be provided during the hiring process if requested.