To provide a prompt and warm reception of all guests and find suitable seating, while providing other measures of outstanding customer service.
Provide a great first impression when guests arrive, and a lasting impression as you invite departing guests back for another visit.
Maintain a cooperative and positive attitude at all times towards guests and fellow team members.
Ensure you are seating the most desirable tables at all times.
Anticipate guest transition and the timing of table turns.
Opening front door for guests.
Answering the phone for general customer service and taking reservations.
Cleaning and resetting dirty tables.
Maintain the cleanliness and appearance of entryway and washrooms.
Perform quality checks as guests depart and thank them for their visit.
QUALIFICATIONS & KEY ATTRIBUTES
Well groomed and presentable.
Ability to prioritize.
Ability to think ahead.
Excellent communication skills, including a pleasant and professional phone manner.
Problem solving ability.
Ability to be perceptive to guest's needs.
Ability to deal positive in stressful situations and remain calm.
High level of attention to detail.
Able to take direction.
Able to deal with compliments and guest concerns with the support of management.