Product Experience Designer

Wattpad - Toronto, ON (30+ days ago)

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Wattpads vision is to entertain and connect the world through stories. The global multi platform entertainment company uses the power of community and technology to enable the creation and distribution of content across a variety of formats. Wattpad enhances the storytelling experience, and makes it possible for people to be captivated by something they love. Every month, 70 million people spend over 15 billion minutes on Wattpad to create and discover stories they cant find anywhere else. Were proudly based in Toronto, but our reach is global. Come write your next chapter with us!

We have an ongoing need for Product Experience Designers (senior and intermediate) who care deeply about understanding our users in order to create experiences that drive user and business outcomes. You are someone who has an experimental mindset with a passion for co-creating with users, being divergent in our solution approaches, and for keenly paying attention to the feedback and data we receive to inform the next iteration. You enjoy working directly with product management, engineering, and experience design research squad members to work our way towards delivering exceptional user experiences.

What you'll be doing:
Understand user behaviours and motivations through qualitative and quantitative methods like user interviews, diary studies, usability testing, A/B testing, and experimental design in collaboration with experience design researchers and data scientists
Discover and define the problems that are most meaningful for our users that would contribute to our key business outcomes
Define interaction models and design user flows, scenarios, mockups, prototypes and UI specifications for both web and mobile products
Contribute to our design system by creating and refactoring reusable, scalable design components that can be leveraged by other designers
Lead a user-centric approach in assessing the ongoing health of the experiences that we deliver
Effectively communicate conceptual ideas and detailed design to internal and external teams
Collaborate closely with Product and Engineering teams to effectively drive implementation of high quality experiences that delight our millions of users

What we're looking for:
A designer with a minimum of 3 years experience designing mobile and web products, preferably with fast growing tech companies related to consumer-facing experiences
Adept at translating business and user requirements as well as goals into design frameworks
Able to present a well thought out, end-to-end design process from past projects which showcase the user-centered insights and details that are critical to the products you have shipped
Proactive and straightforward communicator who helps to ensure that everyone is on the same page and is aspiring towards compelling standards
Team player who solicits and builds upon multi-disciplinary feedback to drive improvements in the designed experience and in our work processes
Independent driver who takes ownership of ensuring a rewarding experience is being delivered to our users
Proficient in Sketch, Invision, Framer, and other design tools
Previous experience in working with and creating design systems
Understanding of mobile and web technologies, their capabilities and limitationsBachelors Degree in Design, Interaction Design, HCI, or related discipline

How to apply:
A link to your online portfolio, or PDF if necessary, is required. Applications without a portfolio will not be considered
If parts of your portfolio involved group work, please explain your specific role in the project
Briefly explain why you are a particularly excellent candidate for this role at Wattpad and what parts of your portfolio are especially relevant

What we offer:
Competitive salary
Meaningful equity (stock options)
Career development; we believe in mentorship and supporting you to achieve your goals
Health benefits, fully covered on us!
Generous parental leave top-up
Transit pass, choice of hardware, flexible hours
Corporate discount for gym membership for you and your family
A beautiful office in downtown Toronto, with easy access to transit
And a whole lot more!
About Wattpad
Who are we? Entrepreneurs and Do-ers. Our vision is to entertain and connect the world through stories, and our mission is to use the power of community and technology to unleash the full potential of stories to the world.
What does that mean? We are visionaries, community builders, passionate problem solvers, storytellers, coffee snobs (tea drinkers, too!), curious by nature, and culturally diverse.
What are we obsessed with? Our users. Solving complex problems and maximizing flow. Learning constantly. Building the next great storytelling product. Finding the greatest stories ever told. Dogs (and cats), coffee, and good snacks.
How do we work? Autonomously, collaboratively, respectfully. Balancing with work, family, and play...and all while having a great time.
Culture and Diversity Wattpad is an equal opportunity employer. We do not discriminate. Period. We have taken a leadership position on creating a culture and an organization that truly values diversity. At Wattpad, we believe cultural fit doesnt mean culturally identical, and diversity of thought helps us to challenge one another to think big and think differently. Our team is as diverse and eclectic as the global Wattpad community.
In case its not clear: we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.