Front Desk Associate

HQ Office Services - Coquitlam, BC (30+ days ago)

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About Us
Welcome to HQ Office Services! We're a growing network of founder-friendly shared office spaces in Coqutilam, BC for entrepreneurs, freelancers and remote workers. We provide vibrant workspaces, an active community and an array of services to help our members succeed. Founded in the 90's, our offices are developed with years of tradition mixed with the modern shared office culture. We're a small team supporting a rapidly growing community of members from a wide variety of industries - from technology, design and media production to sales, marketing and everything in between. We're looking for ambitious, hardworking people to join our team as we continue to grow our community and open new spaces.

About The Role
Our front desk is the beating heart of our space! This role combines the physical management of a bustling workspace with a heavy focus on community-building. On top of spending your days immersed in one of Coquitlam's most vibrant entrepreneurial communities, this role will give you a first-hand look at how our unique business operates. Be ready to get your hands dirty in a consistently changing environment. You will oversee the day-to-day operations of your space, as well as help with organizing events, growing the community, and generally make sure every day is the best day ever for our members.

Responsibilities

  • Greet members and guests, and ensure a warm, welcoming vibe.
  • Telephone answering & live web chat
  • Complete opening and closing checklists, as well as regular checks of all facilities throughout the day. Receive and organize mail.
  • Maintain detailed knowledge of all Project Spaces offerings (memberships and pricing), manage the sale of day passes, meeting room bookings etc.
  • Ensure all amenities are delivered as expected to our members (wifi, coffee, meeting rooms, bathrooms etc.), and help troubleshoot issues that may arise.
  • Always be learning about our members, their businesses, and helping to connect them with others in the community for support and collaboration.

Requirements

  • Must be confident, outgoing and organized.
  • Must be an expert communicator, who thrives a dynamic, fast-paced environment.
  • Be friendly, possessing strong communication and relationship-building skills.
  • Must not fear to take initiative at all times.
  • Ability to initiate tasks and perform duties independently.
  • Possess excellent oral and written communication (phone, email) skills
  • Understand the importance of customer service and maintaining member satisfaction
  • Strong problem-solving skills
  • Hospitality experience a major plus
  • Be open to feedback

Part-time, Monday-Friday 1:00-4:00pm, with full time potential.

Part-time hours: 20 per week

Application deadline: 2020-06-04

Job Types: Part-time, Permanent

Salary: $18.00 to $20.00 /hour

Experience:

  • customer service: 1 year (Preferred)

Work remotely:

  • No