Front Desk Agent

Sparkling Hill Resort - Vernon, BC (30+ days ago)

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Join the Front Office team at Sparkling Hill Resort! We are seeking a professional, friendly individual for a full-time Front Desk Agent Position.

Duties will include:

  • Answer internal and external phone calls and emails and direct guests to the appropriate department
  • Greet guests and visitors as they enter the resort
  • Complete check outs and check ins and receive payment
  • Create guest reservations and advise callers regarding rates and packages
  • Be knowledgeable about Sparkling Hill amenities and policies in order to advise guests accurately
  • Post and balance payments and charges on guest folios
  • Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
  • Anticipate guest needs in order to provide seamless and exceptional service
  • Receive and respond to guest concerns and address them promptly with the appropriate manager as needed
  • Complete daily checklists and tasks to maintain organization at the Front Desk
  • Count and verify individual cash floats and maintain responsibility for all cash received and given out
  • Prepare reports
  • Arrange transportation or other services for guests
  • Other duties as assigned

Qualifications:

  • Previous Front Desk or other hospitality experience preferred
  • Previous experience with Maestro Property Management System an asset
  • Strong interpersonal and problem solving skills
  • Excellent communication and organizational skills
  • Ability to work cohesively as part of a team as well as independently
  • Ability to focus on guest needs, remain calm and professional at all times
  • Able to work flexible hours including days, evenings, weekends and holidays
  • Must have a valid work permit

Working Conditions:

  • Constant standing and walking throughout shift

Qualified applicants may submit a resume and cover letter to Mr. Bozidar Gujic, Front Office Manager. Only candidates selected for an interview will be contacted.

Staff accommodation is available on site in double rooms for full time Sparkling Hill employees, working 40 hours per week.

Job Types: Full-time, Permanent