VOIP Application Support Engineer

OrecX LLC - Montréal, QC (30+ days ago)

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US Software company in the field of IP Telephony is looking for a Full-time Software Support Engineer to join its growing team.

Job Overview

Reporting to the management team, you will provide technical support for all our software products. You will be making sure that our prospective and existing customers on the 5 continents are getting the highest level of service possible as they deploy our technology.

You might be enlisted to assist in various projects such as software testing, systems administration, release management, infrastructure/process design and deployment and documentation.

Description of the Opportunity:

  • Communicate via web-based applications and phone to resolve customer issues
  • Provide Remote Support via remote access software
  • Improve the knowledge base and documentation of products to help customers
  • Replicate customer environments to enable the replication and debugging of customer issues
  • Help improve and streamline internal processes
  • Verify bugs raised against products
  • You demonstrate the ability to provide world class customer service and put the customer's needs first
  • You are able to communicate with local and global teams via verbal and written communication
  • You demonstrate the ability to gather relevant information and diagnose issues effectively and efficiently
  • You are able to solve problems and learn new technologies

Skills and Experience:

  • Autonomous
  • Curiosity, interest in emerging technologies and a willingness to learn
  • Experience as a support/test/network engineer or systems administrator
  • Good interpersonal skills
  • Excellent command of the English language (written and spoken)
  • Adhere to process and culture, team player
  • Knowledge of one or more foreign languages a plus (Spanish, French)

Technical:

  • Proficient in Unix/Linux (Centos, RHEL, Ubuntu) and Windows Server command-line
  • Working knowledge of networking concepts (TCP/IP, Routing, Switching, Firewalls, VOIP, Storage)
  • Knowledge of any of the following technologies: AWS, SQL databases, Apache Tomcat, Web technologies, Java, intrusion detection systems, packet monitoring (Wireshark), Cloud Computing
  • Experience in working with issue tracking software

Conditions:

  • Full-time position
  • Work@home
  • Candidate must have a quiet home office space equipped with a reliable broadband Internet connection and a laptop

Job Type: Full-time

Experience:

  • Windows Server: 1 year (Required)
  • Wireshark: 1 year (Preferred)
  • Networking: 2 years (Required)
  • Technical Support: 1 year (Required)
  • TCP/IP: 2 years (Required)
  • VOIP: 1 year (Preferred)
  • MySQL: 1 year (Preferred)
  • Linux: 2 years (Required)

Language:

  • English (Required)
  • French (Preferred)