Raven Force Couriers is searching to fill a few open positions for Full-Time and Part-Time, Customer Service Representatives.
Responsibilities:
- Accept both written and verbal communications from customers and fellow team members and relay information appropriately
- Liaise with the Operations Supervisor while assisting customers and delivery drivers by phone and email to ensure deliveries are completed on time
- Greet customers who come to pick up their parcel at the delivery center
- Scan and manage parcel returns
- Data entry, report production and use of internal system
- Know how to manage different types of situations
- Ensure the cleanliness of workplaces to ensure that they are always presentable
- Follow the occupational health and safety rules in force
Requirements:
- Have previous customer service experience
- Have previous experience in a warehouse environment (asset)
- Have strong communication skills both written and oral
- Proficient in English
- Have great organizational skills
- Comfortable with a computer (Microsoft Suite, G-Suite)
- Able to manage stress
Who are we?
Raven Force Couriers is a fast-growing logistics company born during a time of adversity. Created during the COVID-19 pandemic, our company has continued to forge through and continue to grow. Now, we are looking for more individuals to help the company reach the next level. We are an equal opportunity company and fully recognize that each individuals’ diverse characteristics, backgrounds and perspectives contribute to a unique and world-class team.
Our number one goal is to ensure complete client satisfaction. We offer a full range of courier service levels to suit the needs of businesses in the Greater Vancouver Area and throughout Vancouver Island. When customers are unable to find their desired services, we tailor-make our services to meet any and all expectations for service and reliability.
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: $18.00-$20.00 per hour
Benefits:
- Casual dress
- Dental care
- Extended health care
- Vision care
Schedule:
- Day shift
- Monday to Friday
Experience:
- Dispatch: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
