Facilitate “helpdesk” support for all information technology related queries and problems including hardware and software related issues and provide a high level of service responsive to user needs.
Troubleshoots problems with network, user, hardware and/or software and selects and implements appropriate action.
Provides instruction to staff when new acquisitions, upgrades or changes are made.
Provides 24/7 emergency support on a rotation basis.
Assists in the implementation of new infrastructure projects by providing technical expertise and support to IT team members.
Demonstrates appropriate behaviours in line with our Mission, Vision and Values as reflected in our YMCA competencies; takes a member focused approach to increase their understanding of programs offered across the Association. Represents the YMCA and the Association in a professional manner.
Ensures the health, safety and well-being of all children, youth and vulnerable people in YMCA programs. Commits to the professional responsibility of maintaining knowledge of legislation, policies and procedures, child and youth development and best practices to best serve and protect children, youth, and vulnerable people.
Understands the legal responsibilities and moral imperative to report suspected child abuse to Child Protection Services.
Understands the importance of the volunteer staff partnership and integrates the value of philanthropy and volunteerism in dealings with members, volunteers, donors and staff.
Other duties as assigned.
A computer science or related degree preferred
A minimum of two (2) years experience supporting corporate wide IT infrastructure systems and services
Minimum technical certification Microsoft 365 Certified: Modern Desktop Administrator Associate, Enterprise Desktop Administrator
ITIL v3 Foundations certification is preferred
Requires knowledge and understanding of the following technologies:
Server Applications including MS SQL 2008-2014, Office 365 Cloud based email and Office 365 cloud applications, OneDrive Terminal Services, XenApp, VMWare ESXi
Windows Operating Systems: Windows Server 2008 and 2012, and 2016, Windows 7 and Windows 10
Server Administration/Technologies including: Active Directory (AD), DNS, DHCP
Network Technologies/Protocols/Security including Ethernet, TCP/IP, IPSEC, 802.11g/n, wireless, and cabling
Landesk Security Suite
Incident Management software – Track-IT
Highly organized with strong follow-up skills
On-call availability to support business systems, database, web and internet services, on a scheduled rotation
Access to a motor vehicle is a must for this position, as travel within the GTA is required
Flexibility regarding work hours, including evenings and weekends
Ability to work in an efficient manner independently and as part of a team
Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers
Excellent written communication skills
Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity
The position requires the following Association Competencies: advanced competence in: Effective Interpersonal Communications; Teamwork and Collaboration fundamental competence in: Ethics and Self-Management; being Member Focused; Relationship Building and Partnering; being Results Focused; Valuing Diversity and Social Inclusion