Supervisor, Documents processing - (190000T7)
Move, Build, Grow your career!
As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent. If you’re an innovator with an entrepreneurial spirit, we want you to join our growing team – employed in a wide variety of positions from sales to operations to corporate functions – as we transform the global used equipment market.
Join us on our journey and move forward with us, build your success, and grow your career.
We’re looking for a Supervisor, Operations based out of our Burnaby, British Columbia global headquarters.
The Funding Supervisor will be responsible to lead a team of Transaction Support Reps/ Sr TSR’s and Funding Support Reps whose primarily responsibility is completing lease and loan documentation on those transactions approved by Ritchie Bros. Financial Services.
The representative effectively and efficiently interface with team members from Ritchie Bros. Auctioneers auction sites as well as customers who have successfully won their bid either online or in person at the sale.
In this role you’ll:
Supervision and training of new hires maximizing individual strengths and striving for excellence in Customer Service
Assist with Interviewing and hiring new employees
Coaching and mentoring ensuring EPM aspects are met, completing semiannual and annual performance evaluations
Coordinate and assign daily work for the TSR’s
Investigate and resolve customer concerns independently and or in collaboration with Sales Manages.
Participate in special projects and additional adhoc duties
Assist with month end closing and reporting
Manage document changes and implementation
Analyze statistical data and make recommendations for Improvement
Manage OT / Vacation and scheduling conflicts
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Here’s what you bring:
Knowledge of MS Word, Excel, credit decisioning, contract management and/or loan application software.
Excellent verbal and written communication skills
Excellent interpersonal skills and ability to build strong relation ships
Outstanding analytical and problem solving skills
Self-Motivated and able to work unsupervised
Solid work ethic and confidential
Ability to execute in high pressure situations and periods
What We Offer:
Our success is built on the drive and dedication of our people. As we grow around the globe, there will be many opportunities to advance your career – we’ve proven this throughout our 60+ years in business. And, we'll take care of you along the way. Here’s how:
Base salary + performance bonus
Comprehensive medical and dental benefits.
RRSP / Pension plan and an Employee Share Plan, both with company match.
Ongoing training, professional development and tuition reimbursement.
A multi-award winning LEED gold certified facility, in an exceptional park-like setting, featuring:
A subsidized, multi-award winning childcare centre.
A subsidized cafeteria, dry cleaning services, and free parking.
A workout facility, featuring advanced gym equipment, bike room, shower and changing facilities, and nutrition and fitness programs.
Proximity to miles of Fraser River walking paths, plus shops, restaurants and services.