Street Outreach Worker

Boyle Street Community Services - Edmonton, AB (30+ days ago)

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REPORTS TO: Team Lead, Street Outreach Team

SALARY RANGE: $43,045 – $50,641/year

HOURS: Monday-Friday 7:00 am to 3:30 pm

JOB ID: 19-066BSCS

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

Would you like to be a part of an organization that works with some of Edmonton’s most vulnerable populations and counts on the professionalism, expertise, insight, and passion of its staff to develop programs and services for the clients they work with? Join us at Boyle Street Community Services.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Boyle Street Community Services (BSCS) is a values-driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our clients. If your values are aligned with our values and beliefs listed at:, please consider joining our team.

This position comes with a comprehensive dental, health and drug benefits package, three weeks of annual vacation, and numerous professional development and training opportunities.

Job Purpose:

To support individuals sleeping rough throughout Edmonton (including in the river valley/parkland areas) and to assist them in transitioning to a safer lifestyle, while increasing understanding among community stakeholders about the target population and street-related challenges.

This position is funded for one year with a strong possibility of extension.


  • Connect with street populations sleeping on public lands through intensive outreach in the River Valley, parks and other public spaces
  • Build rapport with individuals sleeping rough and gain an understanding of their stories and concerns, and their needs
  • Connect individuals sleeping rough to resources that will improve their standard of living, such as housing, income, medical supports, and identification, accompany them to appointments, and advocate on their behalf
  • Connect with businesses, storeowners, community groups, residents, City of Edmonton, EPS, EMS, hospitals and other service agencies that come into contact with individuals frequenting the streets
  • Liaise between people who are homeless and other stakeholders in the community
  • Identify service gaps in meeting the needs of people on the streets
  • Discuss how to have a healthy level of coexistence, tolerance and respect among all the relevant stakeholders, and determine best practice


Education: Degree or equivalent in social services or related field. Candidates without a degree but who have a combination of post-secondary education and related experience will also be considered

Skills, Abilities and Attitudes:

  • Able to quickly, creatively and ethically solve problems with clients
  • Proven ability to work in a respectful and client-centered manner
  • Understands how to use de-escalation techniques
  • Works with initiative, commitment and enthusiasm; physically fit
  • Good working knowledge of Microsoft Office
  • Familiar with entering data into databases, such as the Efforts to Outcomes system
  • Able to plan and make decisions in a timely, organized and appropriate manner


  • At least two years of experience delivering community-based services
  • Knowledge of evidence-based practices, motivational interviewing and cognitive behavioural techniques
  • Particular expertise developing and monitoring case plans
  • Experience networking with a range of partners and stakeholders
  • Excellent knowledge and understanding of poverty-related issues, trends and services, particularly within, but not limited to the urban Indigenous population
  • Local travel on behalf of clients and the agency is required; must have a valid class 5 license, reliable vehicle and clean driver’s abstract
  • Criminal Record and Child Intervention Checks (results will be reviewed on a case by case basis)

Closing Date: January 5, 2019

Interviews will take place from January 13-15, 2020.
How to Apply

Please submit your resume and cover letter. In the cover letter please state how you heard about this position and why you are suitable for the position.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve, and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently-abled, and LGBTQ2S communities.

Job Type: Full-time

Salary: $43,045.00 to $50,641.00 /year


  • Case Management: 1 year (Required)
  • delivering community-based services: 2 years (Required)
  • knowledge and understanding of poverty-related issues: 1 year (Required)


  • Edmonton, AB (Preferred)


  • Child Intervention Check within last 6 months (Preferred)
  • Drivers License (Class 5) and reliable vehicle (Required)
  • clean driver's abstract (Preferred)
  • Criminal Record Check within last 6 months (Preferred)