Manager, Oracle Sales & Service Cloud

Deloitte - Toronto, ON (30+ days ago)

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Job Type: Permanent
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto

Be encouraged to deepen your technical skills…whatever those may be.
Have many careers in one Firm.
Partner with clients to solve their most complex problems

Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.

Experience a firm where wellness matters.

Be expected to share your ideas and to make them a reality.

Do you have a passion for achievements in delivering innovative and exceptional experiences for teams and clients? Do you like to disrupt and cultivate provocative ideas? Look at this exciting opportunity at Deloitte!

What will your typical day look like?

You will be responsible for the design and delivery of the Oracle sales & service cloud project. Lead teams to imagine, deliver and operate the Oracle cloud solution. You will design customer journeys covering sales and service organizations, building an agile and effective sales and service capability for the client. All this while defining a modern human experience (HUX).

About the team

The Oracle CX Cloud Team focuses on transforming how our clients interact with their customers in the digital age across eCommerce, marketing, sales and service. The team provides industry and functional consulting services. This includes advisory and implementation of Oracle sales and service Cloud (engagement cloud) capabilities.

Enough about us, let’s talk about you

You are someone who is:
Has knowledge of contact center solutions, service management and CRM
Experience in at least 1-2 Oracle Sales and Service Cloud implementations, demonstrated expertise in the product, its capabilities and how to design and implement it
Proven ability to lead, engage and collaborate with individuals across various disciplines, cultures and backgrounds to achieve shared goals
Excellent verbal and written communication skills, including effective storytelling, presentation and negotiation skills
Strong interpersonal skills, executive presence and ability to interact effectively with senior executives, external parties and internal team

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities! We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.