Patient Coordinator/Medical Office Administrator

PT Health - Brantford, ON (30+ days ago)

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pt Health Fairview Physiotherapy is looking for a Part-Time Patient Coordinator to join their collaborative team in Brantford, ON!

Are YOU…

A little bit of Mr. Rogers and a little bit of Sherlock Holmes?
Willing to be the glue of a fast paced, dynamic health care team?
A patient champion, supporter, fact finder with a relentless drive to achieve success in administrative excellence!
Our Patient Coordinators are an important part of our team who provide outstanding administrative support to patients, co-workers and stakeholders, in keeping with the pt Health commitment to patient centered care. They ensure the efficient, professional and organized operation of the clinic office.

What you would do:
Ensure optimal patient care through friendly, enthusiastic and professional service with all patients and team members
Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic.
Register new patients in line with acceptable standards of the clinic; support patients in filling medical forms at the clinic to avoid errors and inaccurate information.
Using electronic medical record files and coordinating the scheduling of future appointments for patients with all providers as directed.
Ensuring optimal patient care by suggesting additional services or products as indicated, and in the patient’s best interest.
Collect payment at time of service and follow up on outstanding payments.
Complete accurate clinic billing and follow up on accounts receivable as required.
Produce accurate end of day reports.
Other administrative tasks as assigned by the Clinic Team Manager

What you need:
Excellent communication and interpersonal skills to maintain effective rapport with patients and staff members
Ability to exercise good judgement, resourceful, strong organizational skills
Ability to investigate, understand and resolve issues that arise from billing, collections and multiple funding sources
Remain “cool, calm and collected” in high pressure situations
Able to adapt to change with clinic operations to continuously learn and strive for improved Patient care
Self-starter with an ability to work independently and collaboratively in a team environment
Responsible for Booking, Billing, WSIB Clientele, MVA and Private Patients
Term: Part-Time, Monday and Wednesday evenings from 3 PM - 8 PM

pt Health I National Physiotherapy Champion of the Arthritis Society I Great Place to Work Certified

pt Health welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please call us at 1 (866) 872-0587 or email Human Resources if you require accommodation to ensure your equal participation in the recruitment and selection process.