Account Manager

Rose Rocket - Toronto, ON (13 months ago)

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If you are a passionate person that is looking for a role in account management at a hyper-growth Canadian startup, then this might be the right opportunity for you.

We are looking for an experienced and dedicated Account Manager to join our team. This person should possess outstanding experience in a customer-facing role and a passion for technology, software and innovative business solutions. We are seeking candidates who are driven to ensure our customers are successful.

You’ll spend your day

Building, managing and growing trusted advisor relationships with our customers
Analyzing customer needs and communicating findings back to Product, Solutions and Sales departments
Helping to prepare and present Business Reviews for key accounts
Identifying upsell and expansion opportunities
Assisting with challenging customer requests or issue escalations as needed
Using CRM tools to track your communications and customer updates


The successful candidate will possess the following qualifications, attributes and abilities:


University Degree
Minimum three (3) years of experience in a customer-facing role in SaaS, or three (3) years experience working in a trucking organization or freight brokerage


Strong presentation skills
Ability to learn quickly
Solid business acumen
Excellent problem solving and decision-making skills
Excellent verbal and written communication skills
Excellent time management skills (planning & organizing)
A team player with strong collaboration and a willingness to coach / be coached


You have a growth mindset
You have a genuine passion for technology and its capabilities
You enjoy driving transformational change
You are a self-starter and highly self-motivated
You thrive in an environment that tests your adaptability and agility
You are a creative thinker


We are interested in more than just your in-office performance, that’s why we host friends and family events once every 2 months to get to know each other even better.
We have flexible vacation and summer hours because we know achieving your best work has a lot to do with true work-life balance.
Love good eats and fun events? Our open-space brick and beam office is surrounded by cool restaurants and venues including St. Lawrence Market.
We are a mere 10-minute walk from Union Station. Easy accessibility via TTC, GO, Gardiner Expressway or the Great Lakes Waterfront Trail for the avid cycling types.
Our company events and field trips cater to meet a wide variety of interests (think: oyster shucking, sports teams, trivia nights, art parties, gaming, needlepoint, trips to Toronto Island, gardening, bocce ball, karaoke, and pretty much anything else you can imagine or would like to suggest).
We care SO much about our team we have a fantastic Lead dedicated specifically to Communications and Culture that is ensuring Rose Rocket is the best place you'll ever work!
Extended Healthcare Plan (Medical, Disability, Dental & Vision)
Flexible Vacation
Training & Development commitment
Stock Option Plan
The cherry on top of the cherry: There happens to be real Banksy under our office!