Guest Service Agent

Elora Mill Hotel & Spa - Elora, ON (30+ days ago)

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The Guest Service Agent at Elora Mill Hotel & Spa, make it their utmost priority to assist guests in many ways; with reservations, room check-in/out, information and other related duties- always in a prompt, courteous and professional manner consistent with a superior quality hotel operation.

Join us and be part of a fun and dedicated team and enjoy the many benefits available to Elora Mill team members- competitive wages, dining and accommodation privileges, quarterly prize draws, group benefits, etc.

Duties and Responsibilities:

  • Providing personalized and exceptional guest service at every given opportunity.
  • Meeting established up-selling and sales goals.
  • Register guests and assign rooms.
  • Accommodate special request whenever possible.
  • Assist in pre-registration and blocking of reservations when necessary.
  • Check out guests on a regular ongoing basis.
  • Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
  • Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
  • Perform office duties such as performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.
  • Having a thorough knowledge of Elora Mills’ products and services.
  • Suggesting additional products and services meeting our guests’ specific preferences.
  • Assessing guests’ individual needs to meet standards for additional products and services.
  • Actively seeking ways to meet guests’ product or service needs.
  • Assist bell staff with luggage when required.
  • Coordinate departmental request as required.
  • All other duties as assigned.

Personal Attributes:

  • Good problem-solving skills required.
  • Must be well organized.
  • Excellent communication and interpersonal skills.
  • Flexible, adaptable individual who presents a clean, professional appearance at all times.
  • Confidence in selling and up-selling products and services.
  • Positive sales oriented personality.
  • Desire to meet goals.
  • Ethical and honest.

Physical Requirements:

  • Ability to tolerate standing for long periods of time.
  • Dealing with seasonal temperature demands.
  • Lifting to assist with luggage on an occasional basis.

Professional Requirements:

  • Grade 12 Education as well as tourism/hospitality courses at college/university beneficial.
  • Minimum of 2 years hotel front desk experience or related college course.
  • Switchboard knowledge and/or training required.
  • Previous up-selling and/or sales experience is considered an asset.

Benefits:

  • Flexible working hours
  • Company events & social hours
  • Discounted/free food
  • Vacation & paid time off
  • On-site parking

Job Types: Full-time, Part-time, Permanent

Salary: $14.50 to $16.00 /hour

Experience:

  • Hotel: 1 year (Preferred)
  • Hospitality: 2 years (Preferred)