Reporting to the Nursing Manager, this position is accountable for performing day-to-day support to the Health Services department through monitoring and coordination of care plan changes, updates and authorizations by Alberta Health Services (AHS), the AHS Home Care Case Manager and the Registered Nurse (RN). By adopting and utilizing Canterbury’s Records Management programs and systems, this role will update charts, schedule and care plan to ensure the daily checklists/service plans are up to date and reported correctly back to AHS at month end. This position involves a high level of communication and interaction with Residents, Families, Medical/Clinical professionals and Staff to support our Health Services department and its effectiveness and efficiency. This role requires high attention to detail in a fast paced working environment.
HEALTH, SAFETY AND WELLNESS
Committed to knowing, understanding and reviewing your workplace hazards as identified by your Workplace Hazard Assessment, Joint Workplace Health and Safety Committee and as outlined in Canterbury Foundations Policies and Procedures.
Participates in making the workplace a safe environment for staff and residents by reporting unsafe conditions, knowing your rights as an employee to refuse unsafe work, and by participating in training, events and committees.
Wear appropriate personal protective equipment, footwear and apparel for your role and responsibility for your work day (being mindful of hazards approaching and leaving the workplace).
JOB DUTIES AND RESPONSIBILITIES
Adoption and utilization of Canterbury’s clinical record management system(s) (Home First and Seniors Care); creates, enters and retrieves resident information, care schedules and billing information to be inputted into Seniors Care for the Nursing staff to execute. Updates the care plan for each resident as determined by the RN or the AHS Home Care Case Manager.
Receives incoming personal, family and medical information upon admission and updates from Home First (AHS Software), RN, LPN and/or Case Manager and inputs record into Records Management Systems.
Processing of AHS authorizations and Home First updates into Seniors Care for daily ‘To Do’ list.
Updates care plan for residents as determined by RN or AHS Home Care Case Manager.
Liaise information to AHS Home Care Case Manager from the direction of RN or LPN.
Follow-up and close off of files where Nursing Staff are unable to complete.
Assistance in printing ‘To do’ lists and care plans from Senior Care software for Nursing Staff.
Transcribing physicians’ instructions by recording information on requisition forms, consent forms, chart forms and computerized systems.
Transcribing medication, laboratory, diagnostic imaging, dietary and treatment orders.
Maintains written (computer and hand written) records of activities performed in support of residents and of any other clinical matters that may warrant documentation in support of the residents’ well-being.
Assembles and files client records; creates labels and prepares/files other paperwork as assigned by the RN or Manager, Nursing.
Answers telephone and in-person inquiries and directs/guides residents and visitors as required (pertaining to home care).
Where observed, reports pertinent conditions, behaviours and activities of residents to the RN or LPN.
Monitors Nurse Call system and liaises to Nursing Staff. Escalates concerns were required.
Maintains the confidentiality of residents, residents’ families and Canterbury Foundation affairs.
Reconciliation of all delegated home care hours monthly including responding to rejections/corrections by AHS with Finance.
Handles clerical and other administrative tasks as assigned for the Health Services Department including the medical clinic.
Performs routine filing, document and office management plus related functions.
Assists and completes Staff Scheduling and Time and Attendance within the payroll software.
Updates and completes accurate and timely charting information as assigned by the RN or LPN.
Faxes scans, and sends documentation to vendors, suppliers, physicians and medical professionals.
Books appointments and medical appointments.
Other duties as assigned by the Nursing Manager.
One to three years of experience working in a Unit Clerk or Medical Office Assistant role in a seniors care or geriatric services or chronic illness environment.
Completion of a Unit Clerk, Medical Office Assistant or Health Unit Coordinator certification or related program. Health Care Aide certification is an asset.
Ability to understand and interpret Medical Terminology
Possess good keyboarding and computer skills plus office general office or unit clerk experience.
Proficiency in Home First and Senior Care software is an asset or fluency in Electronic Documentation, Charting and scheduling software.
Proven ability to handle all client, family, and staff information in the strictest confidence in accordance with Freedom of Information Protection Act (FOIP), standards, accreditation and legislation.
Be able to read, write and communicate fluently in English
Intermediate PC/Computer skills with a solid understanding of MS Office (Outlook, Word, Excel, and PowerPoint).