Bilingual Customer Service Representative- French

OneTouch Direct - Niagara Falls, ON (30+ days ago)

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YOU MUST BE BILINGUAL FRENCH AND AVAILABLE FOR FULL-TIME.

Job Description
Provides first line technical support and customer service support to OTD clients. The responsibilities include responding to Level I technical support incidents and requests as well as performing troubleshooting procedures and solving technical problems on computer hardware, software, components and network connectivity. This includes, but is not limited to desktop PC's, laptops, scanners, printers, MS Office products, and various commercial and client proprietary software.
What's in it for you?

  • Competitive base income ($15.40/hr plus $1.50/hr bilingual premium)
  • Medical Dental and Vision Benefits
  • Growth Opportunities
  • Paid Training

Technical Support Agent Required Skills

  • Must have Service Desk/Help Desk experience, or equivalent technical knowledge..
  • Technical proficiency with Microsoft operating systems and Microsoft Office suite.
  • Excellent hardware and software troubleshooting skills.
  • Demonstrate a high level of customer relationship skills to include professional telephone etiquette
  • The ability to effectively communicate with all levels of technology users and leadership.
  • Strong French and English writing and verbal skills
  • Winning Attitude
  • Ability To Work in a Fast-Paced Environment

Minimum education requirements

  • High school diploma
  • Certifications in any of the required competencies is a plus
  • Customer Service and Technical Support Experience is a plus MUST BE FLEXIBLE AND ABLE TO WORK WEEKENDS

APPLY NOW:
Online: www.onetouchdirect.com/careers
Fax: 905-684-7291

Job Type: Full-time

Job Type: Full-time

Salary: $15.40 /hour

Experience:

  • Relevant: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Language:

  • French (Required)