Visa Assistant

US Embassy and Consulates in Canada - Calgary, AB (30+ days ago)

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Basic Function of the Position: The incumbent manages the full operations of the Calgary Non-immigrant Visa (NIV) Unit and is responsible for supervising, training, and developing six full-time locally employed (LE) staff visa assistants in addition to providing daily operational oversight to two full-time eligible family member (EFM) consular assistants. S/he researches and makes determinations of visa ineligibilities and other complex NIV matters for the final review and/or approval of three American NIV officers. S/he is responsible for managing NIV resources and scheduling appointments to a capacity while maintaining a low visa appointment wait time. S/he is the primary contact for all USCIS, CBP, State Dept., Embassy Ottawa, Attorneys, and U.S. and Canadian agencies regarding visa processing requirements, visa applications, applications for Waivers of Ineligibility, and matters of immigration law.

Qualifications and Evaluations

EXPERIENCE: Minimum of 3 years of progressively responsible work experience performing administrative work involving contact with the general public and the application of complex regulations.

JOB KNOWLEDGE: Incumbent must possess significant knowledge of 9 FAM regulations and guidelines and other Department instructions on visa matters to include relevant knowledge of Canadian criminal and civil law.

Education Requirements:
Completion of two years of full-time post secondary education in general studies is required.

LANGUAGE: Level IV (fluent) in reading/writing/speaking English is required.

SKILLS AND ABILITIES: Must work effectively as the NIV (Non-immigrant Visa) Unit Supervisor ensuring effective functioning of the NIV Unit. Must be able to prioritize and delegate work, give direction and exercise good judgment. Excellent written and spoken communication skills, and the ability to exercise tack and judgment in dealing with the public, staff and officials are required. Working knowledge of mission responsibilities, roles and objectives. Familiarity with Microsoft Office applications. Must be able to perform under pressure and be resourceful.

Post may choose to add the phrase “This may be tested” after a language, skill, and/or ability. Review the VA template for specific information.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:Agency Benefits:
Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Canada may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:
HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

AEFM / USEFM who is a preference-eligible U.S. Veteran*


FS on LWOP and CS with reemployment rights **

  • IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.
** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.