Logistics Coordinator

Cymax Stores - Vancouver, BC (30+ days ago)

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The Role

As a Logistics Coordinator, you’ll be the acting liaison between the shipper, the carrier, and the consignee. Reporting to the Senior Manager, Logistics, you’ll be working to ensure all shipments are delivered and received as scheduled. You are passionate about customer experience, and have a keen eye for detail.

The Team

Dubbed “the muscles” of Cymax, with our innovative predictive freight platform that searches for optimal routes based on delivery specs, we provide our clients with super shipping discounts to move freight products across North America. Helping our clients save time, resources and money is what we pride ourselves on!

What You’ll Do:
Oversee and ensure shipments have proper paperwork, registrations and leave timely
Liaise between the carrier and the consignee or the internal representatives at Cymax
Troubleshoot when issues arise for orders in transit
Act as the main customer service contact for any inquiries
Ensure product information communicated to the carriers are correct
Point of contact of clients and carriers with regards to shipping inquiries
Respond to vendor or carrier inquiries.
Reviews the carrier selection to confirm if the best option is used.
Escalate any IT issues when it comes to order processing.
Assists with carrier invoice disputes.

Who You Are:
Lover of MS Excel and all the wonder it can do (pivot tables, v-lookups)
Superior written and verbal commination
Detail oriented, with a knack for spotting inconsistencies
Focused on customer service and overall customer experience
Background in logistics and/or shipping is an asset

Why work here!

Based in Burnaby, BC, Cymax Group is one of North America’s largest e-commerce furniture retailers with over 230,000 furniture SKUs - making us a leader in online sales for all items home and office. We pride ourselves on our unique culture, consisting of impressive team members from all walks of life working together to contribute to the amazing growth we’ve seen. With regular company socials and tons of opportunities to learn, we strive to be the most engaging office in Canada.

We’re looking to hire talented people (like you!) to join our passionate team that will support you as you continue to advance your career.