Guest Services Agent

Great Wolf Lodge - Niagara Falls, ON (30+ days ago)

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Join the pack, we think you’d be GREAT!

At Great Wolf Lodge - Niagara Falls, we understand that our team makes the difference in every guests' stay, that's why we are dedicated to supporting our Pack Members and will provide the following:

~ Year Round Employment

~ Free Uniform Shirts

~ Free Parking

~ Free Lodge Waterpark & Attractions Passes

~ Discounted Lodge Purchases and Room Rates

Apply today!

*** Must be available to work the afternoon/evening shifts, typically between 3pm-11pm with flexibility


  • Willingness to accept the most effective role and assist other departments as needed.
  • Provide a welcome and personalized registration upon guest’s arrival.
  • Meet special needs and requests as specified by the guest.
  • Collecting revenue for services and charges by processing debit, credit and cash payments.
  • Accurately make and modifying reservations for the resort.
  • Greet callers and respond to guest inquiries with a timely and professional demeanor.
  • Address guests concerns in a compassionate and poised manner.
  • Perform daily tasks as assigned by the Guest Services Supervisor/Manager.


  • Strong communication skills and works collaboratively to achieve team goals.
  • Ability to multi-task and work in a fast paced environment.
  • Previous OPERA experience an asset.
  • Computer literate.

Great Wolf Lodge is an equal opportunity employer. All applicable provincial and federal laws will be followed to ensure consideration without regard to race, colour, religion, sex, age, disability or other classification protected by law. Great Wolf Lodge will make reasonable accommodations for persons with disability in accordance with applicable law. It is our intention that all qualified applicants be given equal opportunity and that selection will be made on job related factors.

Job Types: Part-time, Permanent


  • Customer Service: 2 years (Required)
  • Opera: 1 year (Preferred)


  • Secondary School (Required)