Project Manager II

Benevity - Victoria, BC (30 days ago)

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Benevity is seeking a Project Manager II to join our Client Projects team, leading and executing implementations of Benevity products and solutions to bring our clients’ social missions to life.

You enjoy variety and the challenge of managing and performing tasks on both major software implementations and ad hoc projects. As a Project Manager II, you will work with Relationship Managers, Implementation Consultants and technical team members in support of implementing our products with our clients.

You will set projects up for success in collaboration with various internal stakeholders, be a key collaborator in delivering projects on time and provide our clients with an exceptional service experience. You will be responsible for managing the administrative side of our implementation pipeline, which is composed of three pillars: Project Documentation & Reporting, Communications and Administration.

You are someone who is technically-oriented with expert organizational skills, creative in solutions-oriented thinking, thrive in a fast-paced environment, and do it all with a positive, can-do attitude. An adept communicator, you can translate difficult concepts into layman’s terms and act as the interpreter between technical and non-technical project stakeholders. If you like being at the centre of projects and guiding them to success with a company helping its clients to change the world, read on!

Go to Work and Change the World

Looking for meaningful work where you can have an impact? Benevity is the place for you.

We’re a fast-paced (and fast growing!) software company in the business of doing good. Our market-leading cloud solution powers Goodness programs that help some of the world’s most iconic brands engage their people, customers and communities by connecting them with causes they care about.

As a B Corp, we’re thrilled to be part of the next wave of companies that are committed to higher social and sustainability standards—a commitment you’ll see reflected in our mission-driven culture.

If you want to feel good about going to work every day, Benevity delivers. We’re an agile, high-performing team and we need new team members—people like you—to help us continue to innovate game-changing technology, and help our raving fans (er, clients!) successfully run world-class Goodness programs that create a culture of purpose and passion while making a positive difference in the world.

Imagine using your skills to catalyze a network of 10 million+ people from hundreds of the most recognizable global brands to connect with millions of charities around the world. At Benevity, you can!

When you Work at Benevity

You’ll have the once-in-a-career opportunity to be a part of a movement—helping some of the world’s most iconic brands drive social change and create a better employee experience that can attract, retain and engage today’s diverse workforce.
You’ll make more than just a paycheck. You’ll have the opportunity to combine your passion with purpose every day while achieving tangible results. Just last year our team delivered nearly 1,000 feature enhancements; not to mention we’ve continued to build game-changing products while processing over $2 billion in donations and 10 million volunteer hours to 150,000 charities worldwide.
You’ll join a high-performing, purpose-driven team that will help you advance your skills and adopt the growth mindset that’s essential to success at our company (and in everyday life). Our inclusive environment will allow you to come to work each day and be your best, most authentic self.
You won’t find a lot of office policies and politics around here, but you will find dogs. You’ll also find a lot of passionate people who are all owners in the company. That doesn’t just mean potential equity in the company (though it means that, too!), but also a sense of responsibility and pride that we’re in this thing together.
What you will do

Responsible for implementation and overall project delivery of medium and larger client projects for new and existing Benevity clients
Collaborate with design and technical resources to scope and deliver projects to maximize client and end user experience
Conduct project status meetings and provide regular status reporting to clients, including risk logs for ongoing mitigation
Develop Project Charters, Project Plans and Statements of Work to meet client requirements, providing exceptional client and value-added service
Own and execute various key project management functions including resource management, internal/client reporting and executive communications
As required, conduct key client meetings in person, at client sites such as project kick-off, requirements gathering sessions, status updates, etc.
Create detailed project transition documentation leading up to client launches, preparing Relationship Management teams to support client-side administrators and end users post-launch
Capture client business requirements for any non-standard requests, ensuring early collaboration with any other Benevity teams impacted, such as Product, Client Success, Data Compliance, etc. as required
Set clear project expectations and timelines required to deliver the outlined scope, coordinating with internal technical and relationship teams to ensure timelines can be met
Serve as a primary point of contact to assigned clients, communicating with clients on various project deliverables, questions and requests via email; exceptional writing skills are a must.
Provide assistance to resolve issues that may arise during the product configuration, testing or post-launch phases that may be required immediate assistance.
Perform quality assurance reviews on all work you do and done by technical teams.
Lead multiple projects at once while paying strict attention to detail
Maintain an in-depth understanding of Benevity’s suite of products and services
Contribute to the success of the Client Projects team, leading continuous improvement initiatives and providing support to team members, for example
What you bring

Minimum of two years in a technically oriented role.
3-5 years in a Project Management role, preferably in a SaaS environment
Working knowledge and experience with MS Office (Excel, Word, etc.)
Experience with project planning software such as Microsoft Project, Smartsheet etc.
Experience in creating workflow diagrams using Visio, Lucid chart, etc.
Experience with internal collaboration tools such as Jira or Confluence, etc.
Intermediate HTML knowledge is a plus
Experience working together with cross-functional and/or remote teams to achieve common goals and client outcomes
Excellent communication skills, responding to client requests quickly and competently, demonstrating exceptional verbal and written communication skills.
Strong organizational and time management skills
Strong negotiation skills, managing priorities with internal technical teams or with client-side teams to avoid scope-creep, for example.
The ability to work independently, with little or no supervision, to complete client software configuration and training.
Detail-oriented multi-tasking working style, managing multiple projects at once while constantly reviewing/updating priorities and paying strict attention to detail.
Results-oriented, resourceful and proactive attitude, knowing that delivering on promises is the basis of relationship health and longevity.
Good judgment; understanding that both the “how” and the “why” are part of solution-building and keeping the larger picture in mind when considering the path forward.
Collaborative approach and team-player mentality, relying on other team members for assistance when needed and knowing when to ask for help. Correspondingly, providing assistance to others when needed.
Bilingual French/English proficiency at a fluent, C-level capacity is a bonus
What you can expect

An environment where constant learning is the norm.
To rapidly evolve beyond your previous experience.
Opportunity to work with Fortune 500 clients in a fast-paced environment for a dynamic company with a history of proven success.
Join a team of innovative thinkers as part of a rapidly growing company that is all about helping businesses create innovative corporate and workplace giving programs.
Connect with a passionate group in an open, collaborative, and fun environment.
Our Commitment to a Diverse Culture

We believe in the power of diversity and we’re dedicated to creating a diverse, equitable and inclusive environment at Benevity. We ensure equal opportunity for all applicants and encourage people of all visible minorities, including Indigenous applicants, and those of any religion, sex, age, ability, sexual orientation, gender identity or expression to apply.

A Place for all Genders in Tech

Gender diversity and equality benefits everyone. We’re committed to supporting all gender identities and expressions in tech by sharing stories and advocating for equality. We’re also proud to partner with forward-thinking organizations like Chic Geek and Next Gen Men , who continue to build a more vibrant, inclusive and diverse technology landscape.

While we sincerely appreciate every application received, only those candidates selected for an interview will be contacted.