Warranty Administrator/Dispatcher

Maple Ridge Chrysler - Maple Ridge, BC (30+ days ago)

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The Warranty Administrator supports the Service Department in reviewing and submitting all warranty claims efficiently to ensure a high level of claim acceptance and warranty compliance.

Schedule: Monday - Friday 8:00 am - 5:00 pm and possibly a Saturday shift if required
Salary: Competitive based on experience

Primary Duties and Responsibilities:

  • Process and submit all warranty claims within the guidelines of FCA
  • Achieve a high percentage of claims paid first time submitted
  • Maintain claims schedule with few outstanding claims
  • Analyze claims denied by the manufacturer and if applicable resubmit as soon as possible or obtain authorization
  • Reconcile vendor accounts and schedules on a weekly/monthly basis
  • Maintain complete and accurate warranty records
  • Assist and support team members with warranty compliance and processes as necessary
  • Remain abreast on manufacturer’s or supplier’s criteria when pertaining to warranty compliance
  • Follow up on claims to obtain prompt payment
  • Ensure all codes, operations, parts and sublet charges are accurate
  • Verify history, mileage and in-service date of vehicles prior to claim submission
  • Maintain knowledge base on claim procedures, bulletins, and campaigns
  • Additional duties as assigned by Management Qualifications:
  • Minimum 2 years of experience as a Warranty Clerk within an Automotive Dealership
  • Strong attention to detail and organizational skills
  • Excellent written and oral communication skills with fluency in English
  • Maintain a positive, professional working relationship with other representatives
  • Excellent interpersonal and relationship-building skills
  • Superior customer service skills with the desire to exceed expectations
  • Strong computer skills - MS Office applications and Outlook
  • Valid Class 5 driver's license with a clean driver’s abstract
  • CDK experience is an asset
  • FCA/Chrysler knowledge is an asset

Benefits:

  • Extended health care
  • Dental care
  • Life insurance
  • Vision care
  • Disability insurance

Job Types: Full-time, Permanent