Bilingual Inside Lending Specialist (Work from Home Opportunity)

Manulife - Quebec City, QC (30+ days ago)

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Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Reporting to the Manager Inside Sales Lending Specialists, the Inside Lending Specialist (ILS) is primarily responsible for handling existing client requests for increases on their mortgage and for finding opportunities for cross-selling our ancillary products, as well as requesting referrals for new business. They also have the ability to work with existing clients who are moving and need to re-apply for a mortgage with Manulife Bank for their new property. The ILS ensures business is submitted to the appropriate servicing unit within the Bank to ensure seamless delivery to the client.

Handle requests from existing clients who are looking for an increase in their existing mortgage. This includes taking an application from the client, explaining the process and setting expectations, requesting all required underwriting documents, inputting and submitting the application to lending and advising clients of decision.
Identify and position cross-sell opportunities with existing clients and request referrals from our existing clients.
The ILS will need to pre-qualify clients and identify the appropriate solution for client looking to port their existing Manulife Bank mortgage.
With dedication contact clients who have a mortgage with Manulife Bank in 2nd position to try and obtain the clients 1st position mortgage by selling them on the advantages of our solutions over the competition.
Ensure flow of business occurs seamlessly by coordinating field activities and directing business to the appropriate servicing unit of the Bank. Act as problem solvers to improve organizational efficiency and effectiveness by highlighting opportunities for improvement in operational areas. Act as a conduit for feedback from the field by relaying ideas for improving existing products and services as well as new product opportunities.

Note: This is a work from home opportunity

Bilingual (English & French) is a must
Excellent consultative sales capability; establish a relationship with the client, conduct needs analysis, present solutions with strong closing and servicing skills
Highly organized and self-disciplined
Excellent written and oral communication skills
Excellent negotiation skills
Strong presentation skills
Aptitude for learning and utilizing technology for business purposes
Proven financial services and banking industry knowledge
2 or more years of financial services experience, preferably in sales or service capacity
Strong experience in the mortgage industry, particularly with underwriting, structuring and presenting residential mortgage deals.
Ability to effectively communicate with clients and sales staff.
Strong collaborative skill set to work with RLSs to build superior client experience along with excellent administrative and follow-up skills.
Driven, motivated self-starters ideal for this role
Comfortable with pay-for-performance compensation structure
Sales and customer service oriented
Experience on mortgage adjudication systems
An entrepreneurial approach is welcome
Creative analytical skills
Ability to take initiative, and a motivated, competitive mindset

If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.