Client Services Coordinator

Government of the Northwest Territories - Fort Good Hope, NT (30+ days ago)

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Limited Competition

This job opening is limited to residents living within 25 kilometres of Fort Good Hope.

Department Information

The Northwest Territorial Health and Social Services Authority (NTHSSA) works under the direction of the Minister of Health and Social Services, in partnership with the Deputy Minister, Health and Social Services and the Health and Social Services regions, to support the health and wellbeing of people across the Northwest Territories through planning, development, deliver, evaluation and reporting on program and service delivery.

NTHSSA is committed to the development and provision of quality services in such a way as to make the best use of public resources, ensure the sustainability of the system, focus on client safety and best practices and promote positive health and social outcomes. NTHSSA strives to continually improve the health and social service system to ensure best health, best care, and a better future for the people of the NWT.

Our mission is to work with people to optimize wellbeing through the provision of collaborative and culturally appropriate health and social services.

Job Information

Located within the Health Centre and reporting directly to the Nurse in Charge (NIC), the position impacts directly on the level of professionalism of the NTHSSA as the incumbent is a first contact with personnel and the public and must be prompt and courteous in dealing with sensitive issues.

The incumbent provides efficient administrative, clerical services and coordinates client services for the Nurse in Charge, transient health-care professionals and Health Centre staff. Must correctly identify client needs and expedite the delivery of appropriate client services.

KNOWLEDGE, SKILLS AND ABILITIES

Must have good communication and observation skills for reception of the public;
Basic knowledge of office routine is necessary and also a basic understanding of patient care and treatment;
Key-boarding skill of approximately 30 words per minute; Computer knowledge in word-processing, database, spreadsheets and communications software
The incumbent must be able to keep confidential information confidential.
Able to communicate fluently and effectively in English, both verbally and in writing.
Ability to speak the Slavey language and knowledge of interpretation/translation practices is an asset.
The incumbent must be able to meet and deal pleasantly and effectively with people of all ages and backgrounds in order to effectively greet callers/visitors who may be irrational and emotional and determine their actual situation and requirements.

Typically, the above qualifications would be attained by:
The completion of a minimum of grade 12, general office procedures course, and/or Clerk Interpreter Course and related experience that are required to perform the secretarial and clerical functions of the job.
GNWT Inquiries

Inquiries Only:
Sahtu HR Client Service Centre
Department of Finance
Government of the Northwest Territories
2 MCKENZIE DRIVE
BOX 360
NORMAN WELLS NT X0E 0V0
Tel (867) 587-7150
jobssahtu@gov.nt.ca

Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.