Program Manager

Coast Mental Health - Vancouver, BC (30+ days ago)

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Job Description:
About Coast

Coast Mental Health (Coast) is one of the largest mental health non-profit societies in Canada, and operates a large array of innovative housing and community based rehabilitation services for people with a mental illness living in and around Vancouver. Coast operates in the Lower Mainland of British Columbia providing approximately 1000 people with supportive housing and 4000 clients living in the community with a wide variety of programs and services.

Coast fosters a client-driven, recovery-oriented environment that promotes restoring health, personal growth and a return to society for individuals with a mental illness through advocacy and providing direct programs and services.

Job Summary: Under the direction of the Director of Employment, this position is responsible for planning and executing the programs and services, budgets, and all staffing at the Coast Clubhouse including the day to day operations of the Clubhouse which include member case management, staff, evaluate, program strategic plans, goals, objectives and policies for programming, also by performing such tasks as administrative tasks, providing supervision to and ensuring program maintenance and safety. In addition this position is responsible for supporting the direct delivery of support services to Coast Clubhouse members.

Program Development:
Initiates, and actively participants in the development of viable and valuable services which address the current and forthcoming needs of people with a mental illness.

Assists in drafting program funding proposals for renewals and new funding requests.

Participates in the development of Coast’s Policies and Procedures.

Program Management:
Participates in the overall planning of the organization by developing, implementing and evaluating the clubhouse program and seeing that it meets Coast’s standards and quality.

Directly intervenes when necessary in the clubhouse’s program, personnel, or member issues.

Develops and articulates program standards and outcomes to staff, members and interested parties.

Develops appropriate quality improvement measures in current programs, sets appropriate performance thresholds, and monitors performance against those standards.

Assures that all required reports and documents are produces on a timely manner.

Financial Management:
Assists in the development of the annual budget for the Coast Clubhouse, and controls designated expenditures in accordance with the approved budget and in consultation with the Director of Employment Services and or the Controller.

Approves petty cash, mileage, imprest accounts and cheque requisitions

Assists in the overall budgetary planning for the organization.

Personnel Management:
In accordance with Coast’s policy and procedures and in consultation with the Human Resource department, interviewing, hires, orientates qualified staff, volunteers and students.

Is responsible to supervise staff, provide direction, recognition, mentorship and leadership to staff and oversee the direct supervision and performance management of staff.

Responsible to carry out the progressive discipline up to and including termination. The Human Resource Manager or Senior management must be consulted in a suspension or termination of an employee is being considered.

In accordance with Human Resource department standards and programs, develops and implements stiff skill development, orientation and educational opportunities.

Community Relations:
Represents and liaises Coast to the mental health community and broader employment programs and employer community.

Develops appropriate marketing strategies to promote the clubhouse programs and social enterprise. This includes promotion to employers of transitional employment opportunities, employment placements or use of social enterprise services.

Responds to other duties that may develop as requested by the Director of Employment

Is a member of the Management Committee

Sits on other relevant Coast and community Committees as required.

Required Qualifications:
BA in applied Human/Social Service field, or equivalent combination of education training and experience, plus (3) years supervisory, administrative and experience in related field

A Valid Emergency First Aid Certificate. Training in Crisis Management.

Valid B.C. Driver’s License and must have access to a reliable vehicle.

Ministry of Justice Criminal Records

A minimum of three (3) years supervisory and administrative experience

A minimum of five (5) years in experience in a community health agency

A minimum of two (2) years experience in program development

Knowledge and Abilities:
A Knowledge of vocational, housing, mental health and addictions issues and community resources.

Have a sound knowledge of psychosocial rehabilitation principles and applied knowledge

Ability to work with people with a mental illness

Ability to communicate effectively, both verbally and in writing

Computer proficiency

Physical and mental ability to carry out the duties of the position

Ability to analyze and resolve problems

Leadership skills

Ability to public speak

Ability to work independently and in cooperation with others

Ability to organize and prioritize

Ability to establish and maintain rapport with clients

Ability to observe and recognize changes in clients

Why Coast
  • We believe in the person, not the disease.
  • We operate client-centered care under the principles of psychosocial rehabilitation.
  • There is a variety of work within a particular position and within the organization.
  • We strive to be the best that we can be.
  • We hold Exemplary Status accreditation through Accreditation Canada.
  • We have won numerous awards for our innovative programming.
  • We care about our employees, and believe in living our values and culture throughout the organization.