Market Operations Specialist

Lyft - Toronto, ON (30+ days ago)

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At Lyft, our mission is to improve people's lives with the world's best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

We are looking for an Operations Specialist to join our Market Operations Team in Toronto. In this role, reporting into the Market Operations Manager, you will work on a variety of compelling, diverse problems and solutions in order to create the best experience possible for drivers and riders in Toronto.

Our ideal candidate will bring strong analytical and project management skills, coupled with an ability to work in fast paced environments and wear multiple hats. One day you might be helping to develop a strategy to improve the driver experience at local airports and the next, you may be hosting a driver event on the ground. If you're looking to join a highly collaborative team and are ready to help improve an essential market, this role is for you!

Responsibilities:
Support the Ontario market by serving as a project owner to create local impact
Help plan, launch and support new projects for the Toronto market
Work collaboratively with cross-functional teams including product, marketing, compliance and others to achieve lofty goals
Provide analytical approaches to research and combining feedback into operational plans
Have a make-it-happen mentality, no one can be counted on to accomplish faster or better than you

Experience:
Ideally 2-3+ years in business operations, non-profits, startups, strategy or a similar dynamic environment
Have a healthy balance of analytical, project management and interpersonal skills
Proficiency in spreadsheets
Strong business acumen and communication skills
Strong problem solving abilities, can creatively and quickly solve complex issues
Strong sense of self direction, able to juggle multiple competing workflows with ease and know when to ask for support, all with a seize-the-day attitude
Team player mentality, positive, optimistic, and willing to help out wherever needed
Not required, but nice to have SQL skills or an overall desire to learn!

Benefits:
Extended health and dental coverage options, along with life insurance and disability benefits
Mental health benefits
Access to a Health Care Savings Account
In addition to provincial observed holidays, team members get 15 days paid time off, with an additional day for each year of service
4 Floating Holidays each calendar year prorated based off of date of hire
10 paid sick days per year regardless of province
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

Lyft proudly pursues and hires a diverse workforce. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter now if you wish to make such a request.